Intel Graphics Software, settings dont stick

[llathander]

Hello,

   I have been using nothing but amd cpus for a while now, so I am unaccustomed to the intel display software.

Im running a Core Ultra 285h with Arc140t and a 5070ti on a mux switch.

This issue I am having is that I get the display colors and intensity/brightness where I want them, and it looks great -- but everytime I restart, I have to open the Intel Graphics Software and clock "display" and it applies the settings again. Same thing if I launch a game and exit, I have to go back, choose any other tab, and then click display again for the settings to re-apply.

I have a hard time believing this is normal behavior. In adrenaline, the display settings just stick until you change them. How can I not have to go through this tedious process everytime. I checked, there isnt like a "save profile button". I dont know what to do, HALP!

[RandyT_Intel]

Hi @llathander,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you ever successfully saved display settings in the Intel Graphics Software before, or has this issue been present since you started using it?
• Are there any error messages or notifications that appear when the settings fail to save or reapply?
• Does this issue occur consistently every time you restart or launch a game, or are there instances where the settings remain applied?
• What troubleshooting steps have you tried so far? 
• Kindly provide a screenshot or, if possible, a video recording of the issue. This will help me attempt to replicate the scenario and investigate further, as the settings should normally be retained once customized in the software.

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @llathander,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @llathander,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician