Intel arc a380 with i7 3770 processor LGA 1155 chipset motherboard

[Palash]

Hi , I have Intel arc a380 with i7 3770 processor LGA 1155 chipset motherboard, I played well with triple A games but mail issued is graphics card hdmi and dp port not working when I installed arc driver. I know this graphic card not compatible with this system but my request to driver developer team to release driver that minimum work with 3rd generation system. Games are running fine with this system but I can only use motherboard vga or hdmi port not graphics card port . Kindly inform developer to share updated driver, I will very grateful to them.

[AlHill]

Read the requirements:

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics.html

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[Palash]

Dear I know the requirements but my asking was if possible plz share updated driver for arc a380 so that low budget users like me can us this graphic card without changing previous old system.

[Caguicla_Intel]

Hi Palash,

Thank you for posting in Intel Communities.

I wanted to inform you that I will be escalating your feedback concerning driver support for the Intel Arc A380 graphics card with the i7 3770 processor to our engineering team.

However, I must mention that while we strive to address all concerns, I cannot guarantee a resolution due to the inherent compatibility considerations between these products. There are certain limitations that may affect the outcome.

Rest assured, your feedback is a crucial part of our continuous improvement process, and we will explore every possible solution within the scope of our product design and compatibility guidelines.

Thank you for your understanding and for bringing this matter to our attention.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Palash]

Hi Caguicla,
Thanks for your reply.

[Caguicla_Intel]

Hi Palash,

Appreciate your patience on this matter.

To further check your concern, please provide the following:

1. Could you please specify the graphics driver version that was installed when the display issue occurred?

2. Did the display issue arise solely after the installation of the graphics driver?

3. We would find it helpful if you could provide the SSU logs from your system, allowing us to examine your system's configuration.

4. Prior to this, had you been using a separate discrete graphics card?

Additionally, it is important to note that typically, integrating an Arc graphics card with an unsupported processor may lead to performance-related concerns. Nevertheless, there are occasions where hardware limitations could be the underlying cause. To assist us in a thorough analysis of this matter, we need to gather more details.

For immediate troubleshooting steps, we suggest referring to our article titled "No Display Signal on Startup on Systems with Intel® Arc™ A770/A750 Graphics," which might offer some preliminary solutions.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Palash]

Hi Caguicla,

1. Could you please specify the graphics driver version that was installed when the display issue occurred?

Ans: Current graphics driver version 31.0.101.5590

2. Did the display issue arise solely after the installation of the graphics driver?

Ans : Yes, Time of windows 11 installing first time the display came through graphics card HDMI port. After OS install was completed then I was trying to install ARC a380 driver then its was going to black out screen. same was tried with DP port but no luck. I was install windows 4-5 times to check this behavior various way but same result. 

3. We would find it helpful if you could provide the SSU logs from your system, allowing us to examine your system's configuration.

Ans: PFA logs and screen shots. Let me know if anything else needed.

4. Prior to this, had you been using a separate discrete graphics card?

Ans: not using separate discrete graphics card but iGPU i.e for i7 3770 Intel® HD Graphics 4000

BR//

Palash

[Caguicla_Intel]

Hi Palash,

Thank you for your swift reply.

Before I forward your feedback to our team, could you please confirm whether you have completed the steps outlined in the following link?

 "No Display Signal on Startup on Systems with Intel® Arc™ A770/A750 Graphics,"

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Caguicla_Intel]

Hi Palash,

Good day!

I am just sending this follow-up to confirm whether you have completed the steps outlined in the following link.

 "No Display Signal on Startup on Systems with Intel® Arc™ A770/A750 Graphics,"

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Caguicla_Intel]

Hi Palash,

As we have not heard from you for the past few days, we will go ahead and close this thread. If you need help in the future, please submit a new question as this thread will no longer be monitored.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Palash]

Hi Caguicla,
Sorry for late reply, Did not get any mail notification for your massages.
I had completed the steps outlined in the following link. But still no display. My motherboard not support resize bar, other than that all I had tried.

[flowerlyjes]

i have exactly the same problem but with an i5 3470, i dont know if it have to do with the resizable bar not being enabled cause aparently lga 1155 chipsets are no compatible with resize bar ( or at least wuth asus an msi motherboards)

the miss compatibility with monitor its a shame, for me it only worked with a 1920x1080 tv but did't know if it was cause it o the rafresh rate

but surprise me u say for u it runs fine. i tried play death stranding and it runs like **bleep** at low graphicts