Issue with installing i386 packages for Intel Arc on Ubuntu based systems

[CompellingBytes]

Hi,
I'm trying to install the packages and drivers for Ubuntu Linux based systems on a number of Ubuntu based distributions. The packages (and repo) I'm referring to is located here:

https://dgpu-docs.intel.com/driver/client/overview.html
(sections 3.1.2 & 3.1.4)

After trying to install the i386 packages, I receive the following whenever I try to run `apt install`:

Building dependency tree... Done
Reading state information... Done
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
 build-essential : Depends: libc6-dev but it is not going to be installed or
                            libc-dev
                   Depends: gcc (>= 4:10.2) but it is not going to be installed
                   Depends: g++ (>= 4:10.2) but it is not going to be installed
                   Depends: make
                   Depends: dpkg-dev (>= 1.17.11) but it is not going to be installed
 libegl1-mesa:i386 : Depends: libegl1:i386 but it is not going to be installed
 libegl1-mesa-dev:i386 : Depends: libegl-dev:i386 but it is not going to be installed
                         Depends: libglvnd-dev:i386 but it is not going to be installed
 libgl1-mesa-dev:i386 : Depends: libgl-dev:i386 but it is not going to be installed
                        Depends: libglvnd-dev:i386 but it is not going to be installed
 libgl1-mesa-glx:i386 : Depends: libgl1:i386 but it is not going to be installed
 libgles2-mesa:i386 : Depends: libgles2:i386 but it is not going to be installed
 libgles2-mesa-dev:i386 : Depends: libgles-dev:i386 but it is not going to be installed
                          Depends: libglvnd-dev:i386 but it is not going to be installed
 libwayland-egl1-mesa:i386 : Depends: libegl1:i386 but it is not going to be installed
 mesa-common-dev:i386 : Depends: libgl-dev:i386 but it is not going to be installed
                        Depends: libglx-dev:i386 but it is not going to be installed
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).

 I can't even install other packages, this is debilitating relative to the ability to operate a given system. I've tried this on a number of distributions, KDE Neon, Ubuntu 22.04, and Linux Mint 21.3.

These packages are essential to use if you want to do any sort of compute/AI tasks with Intel Arc on Linux. If a user wants to also game on the same instance, and try to install the packages that allow i386 games to play using something like steam, their instance of a given system is practically paralyzed. I don't know what the issue is, but this could negatively affect the user experience of anyone whose trying to use an Intel Arc card for gaming and compute/AI tasks.

[durstloescher]

Hello CompellingBytes! 

I have EXACTLY the same problem right now. Same GPU, Same i386 packages and i could not find a solution by now. I just want to let you know, that you're not alone. I'll reply here when i'm successful. Please feel free to answer aswell when you found a solution. 

[sleetdrop]

I met the same problem when using Codeweavers Crossover, when I tried to install a 32bit windows application, crossover want to install those 32bit packages, and met the problem .

[ACarmona_Intel]

Hello CompellingBytes, 

Thank you for posting in our communities.

Please generate an SSU report to help us further analyze important details on your system, such as the OS build number, complete model of your system, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

After providing your SSU, I will raise the case with our engineers.

Best regards,

Carmona A.

Intel Customer Support Technician

[sleetdrop]

It's a problem about linux packages provided  intel's GPU driver apt repository conflicts with ubuntu Linux's packages. It has nothing to do with Windows Platform.

[ACarmona_Intel]

Hello CompellingBytes, 

I apologize for my mistake. Here's the link on how to get the Linux SSU; we will need it for further investigation so we can provide you with the appropriate recommendation:  Intel® System Support Utility for the Linux Operating System.

FYI @sleetdrop 

Thank you for your understanding!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CompellingBytes, 

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CompellingBytes, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead. 

Best regards, 

Carmona A.

Intel Customer Support Technician

[Superturkey77]

I have the same problem so i thought it appropriate to give the information here. Running on one half of a 1tb nvme, other half is a broken windows install.

OS Details:

SSU:

# SSU Scan Information
Scan Info:
Version:"1.0.0.0"
Scan Date:"2025/03/06"
Scan Time:"16:36:51"

## Scanned Hardware
Computer:
BaseBoard Manufacturer:"Dell Inc."
Bios Mode:"UEFI"
Bios Version/Date:"2.44.0,12/19/2024"
CD or DVD:"ata7.00: ATAPI: PLDS DVD+/-RW DU-8A5LH, 6D1M, max UDMA/133"
CD or DVD:"scsi 6:0:0:0: CD-ROM PLDS DVD+-RW DU-8A5LH 6D1M PQ: 0 ANSI: 5"
CD or DVD:"scsi3-mmc drive: 24x/24x writer cd/rw xa/form2 cdda tray"
CD or DVD:"cdrom: Uniform CD-ROM driver Revision: 3.20"
Platform Role:"Linux DESKTOP-REM 6.8.0-54-generic #56-Ubuntu SMP PREEMPT_DYNAMIC Sat Feb 8 00:37:57 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux"
Processor:"Intel(R) Xeon(R) Silver 4114 CPU @ 2.20GHz"
Serial Number:"1YNHWM3"
SMBIOS Version:"3.2.1"
Sound Cards:"HDA-Intel - HDA Intel PCH"
Sound Cards:"HDA Intel PCH at 0x38003ff20000 irq 128"
Sound Cards:"HDA-Intel - HDA Intel PCH"
Sound Cards:"HDA Intel PCH at 0xfb300000 irq 131"
Sound Cards:"USB-Audio - NexiGo N930E FHD Webcam"
Sound Cards:"00"
System Manufacturer:"Dell Inc."
System Model:"Precision 7820 Tower"
System Type:"x64-based PC"
- Display
- "0.0 VGA compatible controller"
Adapter RAM:"size=256M"
Capabilities:"[40] Vendor Specific Information: Len=0c <?>"
Capabilities:"[70] Express Endpoint, MSI 00"
Capabilities:"[ac] MSI: Enable+ Count=1/1 Maskable+ 64bit+"
Capabilities:"[d0] Power Management version 3"
Capabilities:"[100] Alternative Routing-ID Interpretation (ARI)"
Capabilities:"[420] Physical Resizable BAR"
Capabilities:"[400] Latency Tolerance Reporting"
Caption:"0.0 VGA compatible controller"
Device ID:"172f:3937"
Driver:"i915"
Driver Path:"/lib/modules/6.8.0-54-generic/kernel/drivers/gpu/drm/i915/i915.ko.zst"
Driver Provider:"Intel Corporation"
Driver Provider:"Tungsten Graphics, Inc."
Driver Version:""
Flags:"bus master, fast devsel, latency 0, IRQ 127, NUMA node 0, IOMMU group 4"
I/O Ports:"Not Available"
Location:"pci@0000:b5:00.0"
Manufacturer:"Intel Corporation [8086]"
Power Management Capabilities:"Power Management version 3"
Refresh Rate - Current:"75.03 70.07 60.00 "
Refresh Rate - Current:"60.00 50.00 59.94 "
Resolution:"1024x768 70.07 60.00 "
Resolution:"1920x1080 50.00 59.94 "
- Memory
Physical Memory (Available):"56660 MB"
Physical Memory (Installed):"63950 MB"
Physical Memory (Total):"65998 MB"
- "DIMM3_CPU0"
Capacity:"16 GB"
Configured Clock Speed:"Not Available"
Configured Voltage:"1.2 V"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First Position"
Locator:"DIMM3_CPU0"
Manufacturer:"Hynix"
Maximum Voltage:"1.2 V"
Minimum Voltage:"1.2 V"
Part Number:"MA82GR7DJR8N-XN"
Serial Number:"753CD9C2"
Speed:"Not Available"
Type:"Synchronous"
- "DIMM1_CPU0"
Capacity:"16 GB"
Configured Clock Speed:"Not Available"
Configured Voltage:"1.2 V"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First Position"
Locator:"DIMM1_CPU0"
Manufacturer:"Hynix"
Maximum Voltage:"1.2 V"
Minimum Voltage:"1.2 V"
Part Number:"MA82GR7DJR8N-XN"
Serial Number:"753CD9E3"
Speed:"Not Available"
Type:"Synchronous"
- "DIMM4_CPU0"
Capacity:"16 GB"
Configured Clock Speed:"Not Available"
Configured Voltage:"1.2 V"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First Position"
Locator:"DIMM4_CPU0"
Manufacturer:"Hynix"
Maximum Voltage:"1.2 V"
Minimum Voltage:"1.2 V"
Part Number:"MA82GR7DJR8N-XN"
Serial Number:"753CD9CE"
Speed:"Not Available"
Type:"Synchronous"
- "DIMM2_CPU0"
Capacity:"16 GB"
Configured Clock Speed:"Not Available"
Configured Voltage:"1.2 V"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First Position"
Locator:"DIMM2_CPU0"
Manufacturer:"Hynix"
Maximum Voltage:"1.2 V"
Minimum Voltage:"1.2 V"
Part Number:"MA82GR7DJR8N-XN"
Serial Number:"753CD98B"
Speed:"Not Available"
Type:"Synchronous"
- Motherboard
Manufacturer:"Dell Inc."
Product:"0YDWPC"
Serial Number:"/1YNHWM3/CNFCW002260043/"
Version:"A09"
- Networking
- "1f.6 Ethernet controller"
Supports auto-negotiation:"Yes"
Advertised auto-negotiation:"Yes"
Auto-negotiation:"on"
Availability:"enp0s31f6: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500"
Capabilities:"[c8] Power Management version 3"
Capabilities:"[d0] MSI: Enable+ Count=1/1 Maskable- 64bit+"
Caption:"f.6 Ethernet controller"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1000e"
Driver Path:"/lib/modules/6.8.0-54-generic/kernel/drivers/net/ethernet/intel/e1000e/e1000e.ko.zst"
Driver Provider:"Intel Corporation, <linux.nics@intel.com>"
Driver Version:""
Duplex:"Unknown! (255)"
Firmware Version:"0.2-4"
Interface:"enp0s31f6"
I/O Ports:"Not Available"
IP Address:"Not Available"
IP Subnet:"Not Available"
MAC Address:"74:86:e2:15:fd:f5"
Location:"00:1f.6"
Manufacturer:"Intel Corporation"
Net Connection ID:"Not Available"
Port:"Twisted Pair"
Power Management:"Supports Wake-on: pumbg"
Power Management:"Wake-on: g"
Speed:"Unknown!"
Supported link modes:"10baseT/Half 10baseT/Full, 100baseT/Half 100baseT/Full, 1000baseT/Full"
Advertised link modes:"10baseT/Half 10baseT/Full, 100baseT/Half 100baseT/Full, 1000baseT/Full"
Partner advertised link modes:"Not Available"
- "00.0 Network controller"
Auto-Negotiation:"Not Available"
Availability:"wlp4s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500"
Capabilities:"[c8] Power Management version 3"
Capabilities:"[d0] MSI: Enable- Count=1/1 Maskable- 64bit+"
Capabilities:"[40] Express Endpoint, MSI 00"
Capabilities:"[80] MSI-X: Enable+ Count=16 Masked-"
Capabilities:"[100] Advanced Error Reporting"
Capabilities:"[14c] Latency Tolerance Reporting"
Capabilities:"[154] L1 PM Substates"
Caption:"0.0 Network controller"
Default IP Gateway:"192.168.1.254"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"iwlwifi"
Driver Path:"/lib/modules/6.8.0-54-generic/kernel/drivers/net/wireless/intel/iwlwifi/iwlwifi.ko.zst"
Driver Provider:""
Driver Version:""
Duplex:"Not Available"
Firmware Version:"86.fb5c9aeb.0 ty-a0-gf-a0-86.uc"
Interface:"wlp4s0"
I/O Ports:"Not Available"
IP Address:"192.168.1.140"
IP Subnet:"255.255.255.0"
MAC Address:"4c:49:6c:4b:74:1d"
Location:"04:00.0"
Manufacturer:"Intel Corporation"
Net Connection ID:"Not Available"
Port:"Not Available"
Power Management:"Not Available"
Speed:"Not Available"
Supported Link Modes:"Not Available"
Advertised link modes:"Not Available"
Partner advertised link modes:"Not Available"
- Operating System
Boot Device:"/dev/nvme0n1p5"
Last Reset:"up 8:09, 1 user, load average: 3.16, 3.00, 3.20"
Locale:"en_US"
OS Manufacturer:"Linux Mint 22.1 Xia \n \l"
OS Name:"Linux Mint 22.1 Xia \n \l"
Page File:"/swapfile"
Page File Space (Available):"2097148"
Page File Space (Used):"0"
Physical Memory (Available):"56623 MB"
Physical Memory (Installed):"63950 MB"
Physical Memory (Total):"65998 MB"
Version:"6.8.0-54-generic GNU/Linux"
Virtual Memory (Available):"2097148"
Virtual Memory (Total):"65485180"
- Processor
- "Intel(R) Xeon(R) Silver 4114 CPU @ 2.20GHz"
Architecture:"x86_64"
Available:"Offline"
Byte Order:"Little Endian"
Cache Size:"14080 KB"
Caption:"Intel(R) Xeon(R) Silver 4114 CPU @ 2.20GHz"
- Characteristics
64-bit capable
Enhanced Virtualization
Execute Protection
Hardware Thread
Multi-Core
Power/Performance Control
CPU Speed (Minimum):"1099.998"
CPU Speed (Maximum):"4000 MHz"
Current Voltage:"1.6 V"
External Clock:"100 MHz"
Family:"Xeon"
- Flags
"ACPI (ACPI supported)"
"APIC (On-chip APIC hardware supported)"
"CLFSH (CLFLUSH instruction supported)"
"CMOV (Conditional move instruction supported)"
"CX8 (CMPXCHG8 instruction supported)"
"DE (Debugging extension)"
"DS (Debug store)"
"FPU (Floating-point unit on-chip)"
"FXSR (FXSAVE and FXSTOR instructions supported)"
"HTT (Multi-threading)"
"MCA (Machine check architecture)"
"MCE (Machine check exception)"
"MMX (MMX technology supported)"
"MSR (Model specific registers)"
"MTRR (Memory type range registers)"
"PAE (Physical address extension)"
"PAT (Page attribute table)"
"PBE (Pending break enabled)"
"PGE (Page global enable)"
"PSE-36 (36-bit page size extension)"
"PSE (Page size extension)"
"SEP (Fast system call)"
"SSE2 (Streaming SIMD extensions 2)"
"SSE (Streaming SIMD extensions)"
"SS (Self-snoop)"
"TM (Thermal monitor supported)"
"TSC (Time stamp counter)"
"VME (Virtual mode extension)"
ID:"54 06 05 00 FF FB EB BF"
Level 1 Cache:"fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid dca sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb cat_l3 cdp_l3 pti intel_ppin ssbd mba ibrs ibpb stibp tpr_shadow flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 hle avx2 smep bmi2 erms invpcid rtm cqm mpx rdt_a avx512f avx512dq rdseed adx smap clflushopt clwb intel_pt avx512cd avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local dtherm ida arat pln pts hwp hwp_act_window hwp_epp hwp_pkg_req vnmi pku ospke md_clear flush_l1d arch_capabilities
320 KiB (10 instances)"
Level 2 Cache:"10 MiB (10 instances)"
Level 3 Cache:"fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid dca sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb cat_l3 cdp_l3 pti intel_ppin ssbd mba ibrs ibpb stibp tpr_shadow flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 hle avx2 smep bmi2 erms invpcid rtm cqm mpx rdt_a avx512f avx512dq rdseed adx smap clflushopt clwb intel_pt avx512cd avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local dtherm ida arat pln pts hwp hwp_act_window hwp_epp hwp_pkg_req vnmi pku ospke md_clear flush_l1d arch_capabilities
13.8 MiB (1 instance)"
Load:"load average: 3.16, 3.00, 3.20"
Manufacturer:"Intel(R) Corporation"
Model:"85"
Name:"Intel(R) Xeon(R) Silver 4114 CPU @ 2.20GHz"
Number of Cores:"10"
Number of Cores - Enabled:"10"
Part Number:"Not Available"
Socket Designation:"CPU0 CPU1"
Status:"Populated, Enabled"
Version:"Intel(R) Xeon(R) Silver 4114 CPU @ 2.20GHz"
Voltage:"1.6 V"
Virtualization:"Not Available"
- Storage