Kingdom Come: Deliverance driver compatibility (Cryengine 3)

[P1ne]

Questions Answers (N/A if not applicable)

Does your system meet the game’s minimum system requirements?

Yes.

Did you already installed the Intel Graphics Driver latest release found at Intel® Graphics – Windows* DCH Drivers?

Yes.

Please provide your system information by attaching the following file:

Download the System Support Utility tool to the system where the issue occurred.

Run SSU.exe. Select "Everything". Then click Scan.

Save the data to the text file and attach it to this report.

Attached below. Even though this step is unnecessary and is intrusive, a DXDIAG file would give you sufficient information.

Please describe your issue as accurately as possible.

What distribution service did you get the game from?

(example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)

Not relevant.

Please provide the game's graphic/video settings when the issue occurs. Graphic Quality (Low, Medium, High, Ultra):

Not relevant

Resolution (1920x1080, 3840x2160):

Not relevant.

Vsync (On/Off):

Both

Display (Fullscreen / Windowed/ Borderless Windowed):

Fullscreen and Borderless. (who plays games in windowed? lol)

Please let us know which game API was been used when the issue occurred

(examples: Vulkan, DX11, DX12, OpenGL, etc...)

DX11

Is the power cable plugged in or not?

(running on AC power or Battery?)

Not relevant.

Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

1. Open Arc Control > Games

2. Select Kingdom Come: Deliverance

3. Use global settings off > Frame delivery > Tearing Mitigation Modes > Pick any

4. Run game > check FPS counter

n.  Smooth Sync and Smart Sync do not get enabled.

Smooth Sync is obvious its not working because KC:D has the worst screen tearing I've ever seen, and it does nothing to hide it.

[Hugo_Intel]

Hello P1ne

Thank you for posting on the Intel® ARC™ Graphics Communities. We understand that this is an important issue for you to get resolve. Please share the following information with us to further look into this:

• What Distribution Service was the game downloaded from( Steam, EPIC)?
• Is Resizable BAR enabled on your system?
• does the issue happen in other games?
• Share a short video showing this tearing issue as well as the smooth syn and smart sync features not getting enabled.
• Share a screenshot or video of the in-game graphics settings.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[P1ne]

Yo dude just run the game yourself. What is wrong with you people here? Why is that every single issue brought up here needs to have a questionnaire attached to it? You asked me to make another topic about the game issue, I did. Do you really expect to have another week of back and forth before someone at Intel decides to simply launch the game yourself and check?

You should know **bleep** well that Intels Vsync options has absolutely nothing to do with the distribution platform or resizable bar being enabled. AND you want me to record a video of me enabling smart sync in the driver and the screen tearing? How TF am I supposed to record screen tearing? With a crappy cellphone camera?

Any other parts of your job you'd like me to do while I'm at it? Should I get you a coffee too?

They way ya'll are running this forum is going to hurt Arc adoption. Treating your customers like idiots, making us jump through multiple hoops to simply report driver bugs. When your own driver team admits the driver has bugs, is incomplete, and is asking users to report them.

[Hugo_Intel]

Hello P1ne

We appreciate your feedback, and I totally understand where are you coming from. The main reason why we need the information requested in my previous post is that in case we need to reproduce the issue, we want to do it in the same conditions as our customers. Since the issue might not get reproduced if we do it under different graphics settings or download the game from a different distribution as such this will cause confusion in case a customer reports an issue and we state is not reproducible.

We would highly appreciate it if you take a look at our previous post and provide the required information in order to continue assisting with this graphics problem.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello P1ne

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello P1ne

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello P1ne

Before closing this case, we want to let you that we will try to reproduce this issue with the information we have and we will be posting back on this thread in case we are able to reproduce the issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello P1ne

Thank you for your patience. We want to let you know that we have tested the game using our latest driver version 31.0.101.4255. We tested using Smooth Sync, Smart Sync, and Vsync in neither of the cases did we experience any type of screen tearing issues.

Please download and update to the latest driver version 31.0.101.4255 and check if the issue still happens from your side.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello P1ne

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you have further questions.

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello P1ne

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. As a final recommendation in case the issue persisted after testing the latest driver as advised in my previous post, it will directly contact the game developer as the issue might be isolated to your system. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.