LOTRO. Per-pixel lighting issue

[dartvayder582]

Win 11 24H2

Ryzen 5 7500f

MB: AsRock B650m RS PRO

DDR5 Kingston Fury 2 x 16 (EXPO Profile 5600)

intel ARC A750

When enabling per-pixel lighting in the game, such flickering appears. Videos: https://drive.google.com/file/d/10TVGGvasTBhfwC5C-JFmlJZCBNVkG9RT/view?usp=sharing https://drive.google.com/file/d/1jBpnSb0KLziRyvbRBfs11qrOc3cZW6o8/view?usp=sharing

The problem mainly occurs with rock/stone textures.

Driver version: 32.0.101.6130.

My previous old card MSI RX 470 didn't have this problem.

What I have already tried:

I used dxvk libraries - this did not solve the problem. I wrote to support on the official Intel Discord. They simply told me not to use this . Sorry, but this is not a solution for me. Yes, Lotro is an old game, but they are now introducing a lot of graphics improvements, which for some reason refuse to work on my new graphic card. 
Since I have this bug I have updated the driver many times. It does not solve my problem.

[RobbieR_Intel]

Hello dartvayder582,

Thank you for reaching out and for providing the details about your system and for the troubleshooting steps that you've already done.

To better assist you with the issue you are encountering, kindly answer the following questions:

• Does this issue occur only in The Lord of the Rings Online or does it occur on other games as well?
• Does the flickering happen before the driver update?
• Are you using any mods?
• Are you running the game in DirectX 9 Mode or DirectX 12 Mode?
• Is Re-BAR Enabled?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[dartvayder582]

1. I recently started using ARC and haven't tried many games, but so far I've only seen a similar bug in LOTRO.
2. Since installing the graphic card, I immediately saw this bug, each subsequent driver update did not solve the issue.
3. No.
4. DirectX 11.
5. Yes.

[RobbieR_Intel]

Hello dartvayder582,

Thank you for answering the following questions.

I would like you to install the latest driver for your Intel Arc A750. Kindly download the latest Driver here: Intel® Arc™ A750 Graphics

With that being said, please perform a Clean Installation of Intel® Graphics Drivers in Windows*.

If the issue persists, kindly let me know.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello dartvayder582,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best Regards,

Robbie R.

Intel Customer Support Technician

[dartvayder582]

I'm sorry that I took so long to answer. Just an hour ago, I updated my driver with DDU. I use Intel® Graphics Driver 32.0.101.6314 (WHQL Certified) - this is latest now. Nothing has changed, these flickers persist.

[RobbieR_Intel]

Hello dartvayder582,

Thank you for your response. Since the latest driver did not work, kindly give me more time to further investigate the issue. I'll get back to you as soon as I have come up with a resolution.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello dartvayder582,

To further troubleshoot the issue, kindly provide the following information:

• Screenshot of the Complete Game Settings so that I may replicate the issue
• From what Game Distribution Platform are you playing LOTRO? (Steam, EA, Epic Games, etc.)

Best regards,

Robbie R.

Intel Customer Support Technician

[dartvayder582]

1. I am sending you screenshots.
To trigger the problem, you just need to set the ultra graphics settings. In the second screenshot, I noted the setting that causes the flicker.
2. I'm using the original game launcher

[RobbieR_Intel]

Hello dartvayder582,

Thank you for providing screenshots of the requested game settings. I will now do a replication of the said issue for further investigation and review. Kindly allow me time as I work on a resolution. Thank you for your patience and understanding.

Best Regards,

Robbie R.

Intel Customer Support Technician

[NormanS_Intel]

Hello dartvayder582,

I've reviewed the thread and understand that you're experiencing issues playing Lord of the Rings Online. However, I would like to clarify something: you mentioned that you're using the original game launcher. Are you referring to the LOTRO website? Please let me know so we can better replicate your concern and ensure we're using the correct platform.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello dartvayder582,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[dartvayder582]

Hello!
Happy Holidays!
I apologize for the late reply.

Thank you very much Norman for joining.

You can download the original game launcher here: Download | The Lord of the Rings Online

Here is some additional information that will be useful to you:
You need to set ultra graphic settings.

I assume that you will not encounter the flickering problem in the starting zones. The thing is that the developers (SSG) do not apply new textures and light technologies everywhere in the old regions. This problem occurs in new and all subsequent updates of the game. In addition to other links that you will find in this thread, I have attached a Gif below, just made in the latest epansion. As you can see, this flickering is just terrible, I have not experienced anything like this when using an older video card.

You can immediately notice the flickering if you choose to create a character of the River Hobbit race. The background of the creation menu uses real game textures and they flicker.

As I noticed the main problem is how artificial light sources interact with stone/rock textures

[NormanS_Intel]

Hello dartvayder582,

Thank you for your response and the information provided. I will look into this issue internally and keep you updated on our progress.

Best regards,

Norman S.

Intel Customer Support Engineer

[RobbieR_Intel]

Hello dartvayder582,

Thank you for patiently waiting. I would like you to try to download the latest driver ⁠32.0.101.6449_101.6256 with Clean Installation.

I look forward to your reply!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello dartvayder582,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello dartvayder582,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician