Low FPS Performance Mafia The Old Country

[addelucas123]

Good afternoon, Once again, we return to the same performance problem with the new Mafia The Old Country, I'm afraid it's a performance problem, I'll tell you the summary, I'm playing it in Epic 2K Intel XeSS Frame Generation quality, I get 20 FPS at 45 FPS, some areas reach 55 FPS, Although the game asks to play 2K at high at 60 FPS with the RTX 3080 Ti, I surpass the RTX 3080 Ti, 1. by VRAM, 2. I also exceed the clock frequency, And that's it, so if the Intel Arc A770 is higher than the RTX 3080 Ti, it means that my Intel Arc A770 16GB GPU should run without problems both in high or epic settings at 60 FPS in 2K resolution.

Summary: Game with all settings on epic with 2k resolution Intel XeSS and Frame Generation 20 at 45 FPS with a peak of 50 FPS

https://www.youtube.com/watch?v=lUjV1J9b_7c 

I just installed the new version 32.0.101.6989 of Intel Arc A770 LE drivers, the performance remains the same and persists

Platform: Steam

Game: Mafia The Old Country

Drivers: version Intel Arc A770: 32.0.101.6987

[RandyT_Intel]

Hi @addelucas123,

Thank you for posting here in our community. To analyze the issue effectively and determine if it's related to a similar issue previously filed, I need to gather more information and ask some questions:. This information will help us isolate the problem and determine the most appropriate course of action.  

• Have you filed a similar performance issue with "Mafia The Old Country" before? If so, what was the nature of that issue, and what steps were taken to address it?
• You mentioned installing the new version 32.0.101.6989 of Intel Arc A770 LE drivers. Did the previous issue occur with an older driver version, and did updating the drivers resolve any part of the problem?
•  Is the performance issue consistent across all areas of the game, or does it vary significantly depending on the location or scene within the game?
•  Has the game received any recent updates or patches that might have impacted performance? If so, did the issue start occurring after a specific update?

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[addelucas123]

good morning, I want to make things a little clearer and more detailed, I think the problem of performance is due to lack drivers i.e. improving 1. The problem I have is all areas, 2. I received a patch from the game "Day Zero," that is, the day they released patches of performance improvements and I do not manage to exceed 60 FPS in epic configuration, 3.I have the latest drivers 6989, 4. You have presented a similar performance problem: Yes.

[RandyT_Intel]

Hi @addelucas123,

I will check this internally to identify the root cause and determine if further testing is needed, considering the testing you've already done. Please note that there is no specific ETA for when I'll get back to you, as I want to ensure a thorough investigation. Thank you for your patience, and I'll update you as soon as possible when information becomes available.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @addelucas123,

Just following up on your case could you please confirm whether you're using the Standard Edition or the Deluxe Edition of the game? This will help us better understand the issue and provide the most accurate support.

Looking forward to your response!

Regards,  

Randy T.  

Intel Customer Support Technician  

[addelucas123]

Good morning, the game is a standard edition, but that has nothing to do with the standard edition and nothing to do with what you say, it's for lack of performance improvements, thank you.

David

[RandyT_Intel]

Hi @addelucas123,

Thank you for confirming. I’ll post an update here as soon as the findings become available.

Regards,  

Randy T.  

Intel Customer Support Technician  

[addelucas123]

Good evening, I have no information regarding the performance of Mafia The Old Country. I updated the drivers and the performance is practically the same, nothing has changed. I don't know when it will improve and what the Intel arc driver developers plan to do.

[Ernesto_C_Intel1]

Hi @addelucas123,

Thank you for taking the time to test our latest graphics driver and for providing your valuable feedback.

We want to assure you that we are taking your experience seriously. Our team is currently conducting comprehensive testing of the game using both the Intel B580 and competing GPU solutions to thoroughly investigate the issues you've encountered.

We are committed to replicating and resolving these issues as quickly as possible. I will share our findings and any necessary updates with you as soon as our testing phase is complete.

Your participation in helping us improve our driver performance is greatly appreciated, and we value your patience as we work to deliver the best possible gaming experience.

Regards,

Ernesto C.

Intel Customer Support Engineer

[addelucas123]

Good afternoon, man, tell me that you are going to compare the B580 with the Arc A770, it is clear that the B580 surpasses the A770 and the RTX 4060. I do not care, both graphics are good, but the performance is still low and the same will happen as Mafia 3, that is, if I play Mafia The Old Country at low performance, the same will happen to me as Mafia 3, that is what happens with Intel, and what happens is that you will never improve, just the interesting things,

greetings

[RandyT_Intel]

Hi @addelucas123,

I acknowledge your feedback and want to inform you that I am currently testing the reported issue to better understand the root cause and develop an appropriate solution.

To assist me further in my investigation, could you please provide an updated Intel® System Support Utility for Windows* report? This will help me analyze any recent changes to your system configuration.

Additionally, upon reviewing the case history, I noticed that a Display Driver Uninstaller (DDU) was not included in the previous troubleshooting steps performed.

To ensure I have eliminated all potential driver-related issues, please:

1. Run DDU to completely remove current display drivers
2. Install the latest driver version 7028
3. Test the system functionality/game performance after installation

Please let me know the results after completing these steps.

Regards,  

Randy T.  

Intel Customer Support Technician  

[addelucas123]

Good evening, As you will understand, I did not make any configuration, any hardware modification, etc. It is the same hardware, I am not stupid but I am smart and nobody is going to take me for a fool, I think it is time to get serious from here on out, Because I see that you are taking it easy and that calm is not going anywhere, Millions of users are complaining, Mafia The Old Country is not performing well because of Intel Arc drivers, why? Because the competition NVIDIA and AMD works above 60 FPS, And I have not seen any user complaining, The only one complaining is Intel for not doing its job, And I mean it from here on out I will take it very hard with you, I do not want any users or people to have the same problem and this will remain open until it is 100% solved, And I still remember mafia 3.

Then I have Mafia The Old Country uninstalled thanks to not optimizing the performance of intel arc drivers, I have paid for a game and I eat brown, Well as you can see there is always a problem with intel, there is always no one that is saved, Give you an example, I buy a graphic card, whatever it is, an AMD RX 6600 which is inferior and it will surely work 100% in high quality and the RX 6600 has 8GB of VRAM, I will surely go to NVIDIA RTX 3060 12GB and it will surely work 100% in high quality at 60 FPS, That is, the Intel Arc A770 goes half of that performance and look, I have 16GB VRAM to play 2K resolution at 60 FPS at least in epic configuration XeSS activated and Frame generation should be 60 FPS stable.

Now here I take myself seriously, You can say it driver engineers from here in front I get serious, It's over we are in them that we are focused on improving popular applications or games etc, that is a lie it is deceiving people, because millions of games but millions do not work well at all, And eye I do not want to talk more nonsense you say, I know what it means to optimize performance drivers I know what it is, but I do not improve what interests me or have we improved 15%, No that is not worth it to me no, for a game to work well performance must be 100%, I am not worth 10% or 15% performance that is not worth it, To optimize a game that is to say I keep my word, Intel Arc A770 the raw performance is the same as B580 one has 12GB of VRAM and the other 16GB VRAM both performance are good, now if you do not optimize then forgive me with all your heart do not take out graphics if you do not know how to optimize as it should, And I take myself very seriously here but very serious

I'll give you an example, I got mad at NVIDIA for a trick they played on me with the graphics and the developers, because I had my GTX 1060 6GB and NVIDIA says if you want to play at high 60 FPS it must be RTX 2060 or higher, the next day I played with DLSS exclusively for RDR2, since then I haven't bought an NVIDIA graphics card, it ran out, and the same thing happened with Rockstar, they ran out of the game, and it will happen to you, INTEL graphics are over, I switched to AMD since I had an AMD Radeon HD 7750 1GB GDDR5 and it was a 9/10 graphics card, and because I'm stupid I said wow I switched to Intel to be a competitor to see how they are and I see that it is poor performance, poorly optimized, bad of everything, crashes etc.

That's it, gentlemen, the game is now good. We are not small, nor are we stupid, etc. We are smart and can see reviews of Mafia The Old Country Intel Arc A770 and it is in the last ranking range.

I'm not going to forget the performance, of course I blame the game developers for optimizing, but you must put in the effort.

I'm going to excuse you if I get so harsh with you, it probably doesn't affect the engineers, but that's not how it's done to start things off, when they release drivers they say ok we release drivers mafia the old country and within 1 week we release other drivers with performance improvements again mafia the old country for the intel arc graphics until it's 100% polished, but you should never leave things half done, I hope you excuse me, I shouldn't have spoken like that, but that's to get attention, I apologize, hugs and I hope for the solution as soon as possible and I hope not to get attention again because I don't like it.

1. Run DDU Safe Mode

2. I have installed the latest version 7028 of Intel Arc A770 drivers

3. I have tried the latest graphics drivers and the latest Mafia The Old Country patches.

A big greeting
David

[RandyT_Intel]

Hi @addelucas123,

Thank you for your detailed feedback regarding the Mafia: The Old Country performance issues with Intel Arc drivers. We understand your frustration and take your concerns seriously. I will coordinate this for immediate review to address the optimization issues you've described. We appreciate your patience as we work toward a solution.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Ernesto_C_Intel1]

Hi @addelucas123,

Thank you for reporting the performance issue you experienced while playing Mafia: Old Country on your Intel Arc A770 graphics card. We appreciate you taking the time to bring this matter to our attention.

I'm currently conducting a thorough investigation into this issue to ensure I provide you with the most accurate and effective solution. To properly address your concern, I need additional time to analyze the performance data and test various configurations with your specific hardware setup.

I'm committed to resolving this matter and want to ensure I deliver a comprehensive response rather than a hasty one. I will provide you with a detailed update on our findings and recommended solutions as soon as our investigation is complete.

In the meantime, if you experience any additional issues or have further details that might assist our investigation, please don't hesitate to reach out.

Thank you for your patience and understanding as we work to resolve this matter.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[RandyT_Intel]

Hi @addelucas123,

Thank you for your patience while I investigated the performance concerns you reported with your Intel Arc A770 graphics card while playing Mafia: The Old Country.

I have conducted comprehensive testing to recreate the performance scenarios you described. After thorough analysis and benchmarking, I found that the Intel Arc A770's performance in Mafia: The Old Country is performing on par with competing graphics cards in the same performance tier. The frame rates, visual quality, and overall gaming experience align with expected performance standards for this hardware configuration.

Please refer to the attached performance comparison photos and benchmark results that demonstrate the A770's competitive performance metrics.

Based on my findings, your Intel Arc A770 is functioning within normal performance parameters and delivering the expected gaming experience. Since you're seeking additional performance improvements beyond what the hardware currently delivers, I recommend reaching out to the game developer (2K Games/Hangar 13) for potential game-specific optimizations, driver updates, or performance enhancement suggestions that may be available for Mafia: The Old Country.

The game developers often have the most current information about optimization patches, recommended settings configurations, and upcoming performance improvements that could enhance your gaming experience beyond the baseline hardware performance.

I appreciate your understanding and thank you for choosing Intel Arc graphics. If you have any other technical concerns, please submit or post a new thread. I will proceed with closing this case. Please note that it will no longer be monitored.

Regards,  

Randy T.  

Intel Customer Support Technician  

[addelucas123]

Good afternoon, and why does the RTX 4060 exceed 90 FPS? In 2K resolution? , Always the excuses of video games, What does it cost you to improve performance? for that you pay product to improve, Here's video YouTube, So right now I want you to solve problems, There's no excuse that Intel Arc A770 and the RTX 4060 are in trouble because it's a lie, Please improve it

https://youtu.be/YXimgBIM5UM?si=Ev11YIWQAa6eoTBr