Low Fps in Games

[enaj]

Hello, I switched from Gtx 1080 to a750 gpu. I play with very low fps in the games I play.In cs2 I play 120 fps at low settings 1280x1080 resolution.Pubg Low medium mixed 60 70 fps sometimes dropping to 30 20.not only fps but also other problems

Here's what I have done to try to solve the problem:
-Reinstalled Windows 11
-Current GPU Driver: 32.0.101.6632
(Arc Control App is on Default Settings, only tweaked the Fan speed)
-Enabled Re-bar, Above 4G decoding, Disabled CSM
-Tried different power plan settings.
-Vsync off
-I changed the processor, I changed the ram, no matter what I try, I get very low fps
-I did a clean install with ddu

My PC specs:
CPU: Ryzen 5 5600
GPU: Arc A750
RAM: 2 x 16GB DDR4 3200Mhz
Motherboard: Asus Prime B350M-k
OS: Windows 11
PSU: 600w Dark Force Serisi DKPS600S1 600 W Power Supply

[DeancR_Intel]

Hi enaj,

Thank you for posting in the Community.

To better understand and resolve the low FPS and other issues you're experiencing, could you please provide the following data?

• SSU (System Support Utility) Report: This report will give us detailed information about your system's hardware and software configuration, which is crucial for diagnosing the problem. You can find the download link here: 
• Intel® System Support Utility for Windows* 
• Here's a quick guide on using the Intel SSU: 

1. Download and launch SSU.exe. 
2. Check the box for "Everything." 
3. Click "Scan." 
4. When the scanning is complete, click "Next." 
5. Click "Save." 
6. Please send the saved file to us. 

• CapFrameX Data: This data will help us analyze the performance metrics of your games, including frame times and FPS, to identify any potential bottlenecks or issues. Follow the instructions here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

These details will allow us to pinpoint the root cause of the problem and provide you with the most effective solution.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[enaj]

Hi.

[enaj]

Hello, how many days has it been and you still haven't written?

[DeancR_Intel]

Hi enaj,

Thank you for getting back to me with the SSU log, I would like to request for the CapframeX data for further investigation with the issue you're encountering.

• CapFrameX Data: This data will help us analyze the performance metrics of your games, including frame times and FPS, to identify any potential bottlenecks or issues. Follow the instructions here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi enaj,

I hope you're doing well. I just wanted to check in with you about my previous message regarding your inquiry. Have you had a chance to take a look at it? If there's anything you're unsure about or if you need more information, please feel free to reach out. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi enaj,

I want to inform you that there might be a known issue affecting performance with Intel® Arc™ Graphics. You can find more details in the article here: Counter-Strike 2* FPS Drops on Intel® Arc A-Series GPUs

Regarding the FPS issue you're experiencing with PUBG, could you please provide more details? Specifically, I'd like to know if the FPS drops occur in certain scenarios or game modes. Additionally, it would be helpful if you could share a screenshot of your game settings so we can attempt to replicate the issue on my end.

Lastly, could you let me know which digital game service you are using to play PUBG? This information will assist us in better understanding the context of the issue.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi enaj,

I wanted to check in with you regarding my previous message about your inquiry. Have you had a chance to review it? If there's anything you're unsure about or if you need more information, please feel free to reach out. I'm here to help and ensure you have all the details you need.

Thank you for your attention, and I look forward to hearing from you soon.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi enaj,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. 

Best regards, 

Dean R. 

Intel Customer Support Technician