Low fps in Assassin's Creed Syndicate with b570

[jabba2]

Hello i have a problem in some older games like Assassin's Creed Syndicate or Portal i have strange low fps in AC its like 30 on high 1080p and Portal like 60 on max in 1080p i try all options and settings and on vulcan and dx11 but no fps up

[RobbieR_Intel]

Hello jabba2,

Thank you for reaching out to us! I understand that you are encountering Low FPS in your Assassin's Creed Syndicate with your Intel Arc B570. I understand that this is disruptive in your gameplay with our Graphics Card, rest assured, I'm here to help you address the issue being encountered.

To further investigate, please answer the following questions:

• May I know what game platform are you playing the game on?
• Is Resizable Bar currently enabled in your Motherboard's BIOS?
• Is the low FPS encountered on specific areas of the game or is this consistent all through out the gameplay/
• What is your current game settings? Kindly take a screenshot
• What is the Manufacturer of your Intel Arc B570? (Sparkle, Gunnir etc)

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[jabba2]

Hello platform is 16 GB ram ddr4 ryzen 7 2700x (soon 7 5800x now bottleneck 20%) SSD 250 GB and 1 TB HDD msi b450 pro-vdh max windows 10 (updated) re-bar is on i checked few times its all Throughout "niska " is for very low manufacturer is Asrock i have challenger edition

waiting for response   

Jabba

[RobbieR_Intel]

Hello jabba2,

Thank you for patiently waiting and for providing the necessary information. I would like to clarify the following:

• May I know what game platform are you playing the game on? (Steam, EpicGames, etc)
• Is Resizable Bar currently enabled in your Motherboard's BIOS?
• Is the low FPS encountered on specific areas of the game or is this consistent all through out the gameplay?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[jabba2]

Hello
i play on steam.
Resizable Bar is on on bios.
Low fps all the gameplay time

[RobbieR_Intel]

Hello jabba2,

Thank you for providing all the necessary information. I will now further investigate the issue being encountered on the above-mentioned game. I will get back to you once an appropriate resolution is available.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello jabba2,

To further investigate the issue, please provide the following information:

I would like to confirm if you have performed a clean installation using DDU. If not, it is recommended to use DDU and install the latest graphics driver version, 32.0.101.6734

I would also like to obtain a CapFrameX to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 2 minutes.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello jabba2,

I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.

Best Regards,

Robbie R.

Intel Customer Support Technician

[ArchieD_Intel]

Hello jabba2,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Archie D.

Intel Customer Support Technician