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MSI Claw / Wuthering Waves Performance issue (FPS)

Noctium
Beginner
3,350 Views
Claw A1M-050US Handheld Portable Gaming
Windows 11 Home
Intel® Core™ Ultra 7-155H 1.4 - 4.8 GHz
1TB PCIe Gen4x4 M.2 2230 w/o DRAM
16GB LPDDR5-6400MHz
Intel® Arc™ Graphics

I can't run Wuthering Waves at 60 FPS on the MSI Claw without lowering all the settings to (very) low and turning off almost everything related to image quality. It's really frustrating at this point.
Even on low settings, with all the updates the Claw struggles and runs the game at only 30 FPS.
Is there any hope for a fix? My ASUS ROG 7 Ultimate mobile phone and other gaming handhelds runs it smoothly on max settings.
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RamyerM_Intel
Moderator
3,228 Views

Hello Noctium,


Thank you for posting in the communities. Since this is an OEM original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. We do want to further investigate this for you. Would you be able to share with us you SSU logs so we can check for possible errors? I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician



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Noctium
Beginner
3,177 Views

Please check your Inbox as I sent the requested SSU through a more private channel, as am unable to submit it through directly using the link.

 

Message subject: Replying to my help request for MSI / Wuthering Waves Performance issues (FPS)

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RamyerM_Intel
Moderator
3,130 Views

Hello Noctium, 


I totally understand and respect your preference. and thank you for sending it. Kindly please allow us sometime to analyze this logs and I promise to get back to you as soon as possible. 


Ramyer M.

Intel Customer Support Technician


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RamyerM_Intel
Moderator
2,781 Views

Hello Noctium, 


Thank you for your patience. After thorough consultation with our team, we have tried to match the system specifications of your device in relation to the Wuthering Waves game's requirements. It appears that your device does not meet the minimum specifications outlined in the game's guidelines. As such, it would be best to reach out on the game's developers for expert advice and potential solutions that may enable you to enjoy a seamless gaming experience. 


Ramyer M.

Intel Customer Support Technician


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