Multiple issues & Crashing with Arc 140T GPU *Enshrouded*

[Danett_B]

I have a ASUS NUC 15 Pro+ Mini PC with Intel Arc GPU (32GB).  64MB Kensington RAM, 2TB SSD Samsung 990 Evo Plus.

GPU Driver Version 32.0.101.7026 

Processor: Intel Ultra 7 255H

Windows 11 Home 74 bit

Monitored scaled to 75% of native 4k resolution. 144Hz Asus ROC monitor w/Vsync support.  

Randomly crashes after prolonged play +1hr, usually when gliding, combat, dungeons or other areas requiring higher load. Also seems to happen more often when playing multiplayer. It will crash 3-5x in a 5hr play period. Occasionally will crash when trying to log into server/in-game from character select. 

Sometimes driver will have to be manually reset with win+ctr+shift=B when coming out of lock screen OR at game launch from screen as game will stay black although other windows are ok. 

Had issues with the original January drivers, performed clean install to the latest release and seemed more stable for a bit, but the crashing almost feels progressive. I have crash dump files but I don't know how to read them. I have dozens at this point. 

Have turned quality settings down, turned off small plants, dynamic shadows, fog level to performance, and tried different anti-aliasing options and will still crash. I have run as admin, increased VRAM to higher than recommended and even put in -11dx in steam. doesn't seem to fix. 

Have not figured out a work around. CPU heat stays in the 50C's under load, fan on performance mode, seems to cycle and not strain. 

Any suggestions are welcome. I can upload a mini-dump if I can figure out how to not get it stripped. 

[PatrickV_Intel]

Hi Danett_B,

Before we proceed, please note that this is an OEM device, we will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

To assist us in investigating the issue, please provide the following details:

• Have you tried using the OEM driver for testing?
• When did the issue start? Was it after a specific driver update or game patch?
• Is the Resizable Bar enabled?
• Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
• Can you provide the said Mini dump?
• Can you provide the Event Viewer logs?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[Danett_B]

Hi Patrick,

Sorry, I wanted to see if I had more observational data for you. I can provide a partial response, also is there an email I can send the mini dumps to by chance?

Issue has always been present. It’s a barebones rig I built from retail parts. I do use the MyAsus app for checking the health and troubleshooting. It claims everything is operating correctly.

I have done two clean installs and yes used the Intel driver install program to remove the previous drivers.

Yes the resizable bar is enabled to 75% (1080). The original driver crashed worse than the most recent Intel recommended driver.

Currently the only thing that has helped has been increasing the virtual ram to 2x the recommended and reducing all settings to performance but it will still crash every 2-3 hours in areas like combat or gliding. Base building is fairly stable. Mini dump says something about starved threads. I will try to get them uploaded or emailed in the afternoon. Thank you kindly for responding.

[PatrickV_Intel]

Hi Danett_B,

Thank you for the update.

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Patrick V.

Intel Customer Support Technician

[PatrickV_Intel]

Hi Danett_B,

Thank you for your update. I've sent an email to your active email address for the next step of the process. 

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it. 

Best regards,

Patrick V.

Intel Customer Support Technician

[Danett_B]

Thank you Patrick,

I've sent 2 emails. The first had the wrong mini-dumps but the second one has a a couple days worth. 

Each one crashes a similar  way: 

[E 00:02:05,189] [graphics] vkWaitForFences() failed with error 'VK_ERROR_DEVICE_LOST'
[E 00:02:05,189] [graphics] Vulkan device lost...
[E 00:02:05,189] Stopping process due to unrecoverable GPU crash!

Thank you!

[VonM_Intel]

Hello Danett_B,

Thank you for your patience while we reviewed your concern regarding Enshrouded on Steam. After carefully checking the game’s official system requirements, I’ve confirmed that it requires a discrete graphics card (dGPU) to run properly. Based on this, the game falls outside the supported specifications for systems using integrated graphics (iGPU). I recommend reaching out directly to the game’s developer or publisher to confirm whether they plan to add support for integrated graphics in future updates or patches.

In the meantime, I’ll proceed with closing this case. Should you need any further assistance, please don’t hesitate to submit a new question, as this thread will no longer be actively monitored.

Best Regards,

Von M.

Intel Customer Support Technician