Não consigo atualizar o drive para versão mais recente

[iagovictor99]

quando atualizo meu drive para versão mais recente Este download instala o Intel® Graphics Driver 31.0.101.4577 para Intel Arc™ Graphics, processadores Intel Core de 11ª a 13ª geração e processadores Intel® Pentium™® e Celeron® relacionados.

No processo de instalação ele aparece incompatível mas porem e instalado,  só que o windows instala uma versão antiga do dia 06/05/22 automaticamnete.

minha maquina e uma i5 dell iRISxe grafhics

[Hugo_Intel]

Hello iagovictor99

Por favor, esteja ciente de que só posso apoiá-lo em inglês. Eu usei uma ferramenta de tradução da web para traduzir esta resposta, portanto, pode haver alguma tradução imprecisa

Thank you for posting on the Intel® ARC™ Graphics Communities.

The update that you mention version 31.0.101.4577 should be compatible with your system if your laptop has Intel® Xe graphics since that's the latest available version. Usually what happens is that Windows automatically installs the version that your system manufacturer recommends which is usually an older version.

I would suggest that you do the following steps to install the driver from the device manager and prevent the overwrite from Windows;

• Open Device Manager  
• Go to display adapters > Intel® Xe Graphics
• Double click on Intel® Intel® Xe Graphics
• Go to the Driver Tab > Update driver  
• Go to Browse my computer for drivers  
• Go to Let me pick from a list of available drivers on my computer  
• Double-click on the first option that appears.  

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello iagovictor99

We would like to know if you were able to try our previous recommendations and tried updating your graphics driver through the device manager so an older version does not get installed on your system. Let us know if the issue still happens.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello iagovictor99

We hope the steps we shared to install the driver through the device manager helped you in getting this issue resolved. Since we have not heard back from you for a while this thread will no longer be monitored. In case you need further assistance, please open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.