NBA2k25 low FPS (20-40fps) Intel Arc B580 + Ryzen 7 5700X3D

[Rgaming]

Issue low FPS for NBA2k25 average 20-30fps for Intel ARC B580 and Ryzen 7 5700X3D.

anyone experiencing?

[VonM_Intel]

Hi Rgaming,

Thank you for posting in our Community. I understand you're experiencing low FPS (20–40 FPS on average) in NBA 2K25 using the Intel® Arc™ B580 graphics card alongside a Ryzen™ 7 5700X3D. Let's work together to get to the bottom of it. While game optimization and driver maturity can impact early performance in new titles, I'd like to gather more information to determine whether this is a system-specific issue or a broader compatibility concern.

• Is Resizable BAR enabled in your BIOS and recognized by your system?
• Which version of the Intel Graphics Driver is currently installed?
• Do FPS drops occur in specific areas (e.g., arenas, menus, MyCareer hub), or is it consistent across all game modes?
• What in-game graphics settings are you using?
• Did you perform a clean driver installation using DDU (Display Driver Uninstaller) before installing the latest driver?
• Are other games performing as expected on your system, or is the performance issue limited to NBA 2K25?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Additionally, I kindly ask you to provide CapFrameX data for this game. This will help us analyze performance metrics more thoroughly and identify any issues. However, please share a CapFrameX file that captures at least 2-5 minutes of gameplay.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Starlight]

Sorry posted on wrong thread please delete

[Rgaming]

• Is Resizable BAR enabled in your BIOS and recognized by your system? YES
• Which version of the Intel Graphics Driver is currently installed? 32.0.101.6913
• Do FPS drops occur in specific areas (e.g., arenas, menus, MyCareer hub), or is it consistent across all game modes? while playing the game (Arenas, MyCareer, Quick Play, My GM and other modes aside from Game menu)
• What in-game graphics settings are you using? High Graphic Settings
• Did you perform a clean driver installation using DDU (Display Driver Uninstaller) before installing the latest driver? I do mark Checked Box Perform Clean Installation while updating the driver through  Intel Graphic Software
• Are other games performing as expected on your system, or is the performance issue limited to NBA 2K25? Yes

[VonM_Intel]

Hello Rgaming,

Thank you for the details, they're very helpful. Since the FPS drops happen across multiple NBA 2K25 modes despite Resizable BAR being enabled and high settings used, I’ll need to investigate this further. It's great to hear other games are running well, and I also appreciate you performing clean installations through Intel Graphics Software, that’s definitely the right approach. I'll review this closely and follow up once I have more insights or next steps to share.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Rgaming]

I hope next update would make the fps higher in nba2k25 as it is a AAA game, compared to RTX 4060 that has a good frame rate in Nba2k25

[Rgaming]

my monitor is 1440p by the way

[VonM_Intel]

Hello Rgaming,

To help us better understand the issue you're encountering with NBA 2K25, could you please confirm which digital platform or service you're using to play the game (e.g., Steam, Epic Games, or the 2K website?

Additionally, it would be helpful to know:

• When did the issue first start?
• Was the game working fine previously, or has this been ongoing?
• Have there been any recent system or software changes (e.g., updates, driver installations) that might have affected performance?
• Could you please provide a screenshot of your in-game settings?

Also, I noticed that another support case has been created for this same issue. Just to streamline things and ensure you get the best assistance possible, do you prefer to continue the conversation here in the community, or would you like to move forward through email via the other case we’ve set up for you?

Looking forward to your reply so we can assist you further.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Rgaming,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Rgaming,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician