New B580 won't display to second monitor

[CMan_real]

I built my new system just last week without a GPU just because I wanted to get started and wasn't sure how long it would be until I could get a B580. Well today, I installed my brand new and shiny Sparkle B580, however, it only displays to my primary display (connected to the DP port), while my other display only works if I plug it into the motherboard (HDMI). However, when I plugged in HDMI (secondary) port to the GPU and unplugged the DP (primary). Booted into Windows on the second display (which was the only one plugged in). Thus, I'm assuming this is some kind of config I need to change, unsure completely though. Any tips? Is this a common issue?

[Venge]

I'm having the same issue, i connect my first monitor into the gpu with a hdmi and then my second with a display port to hdmi adaptor with a hdmi going from that to the second monitor, ive verified that the hdmi is fine and everything it plugged correctly.
The gpu and windows is detecting the second monitor but not sending anything to it.

Here is the adaptor im using: https://amazon.co.uk/dp/B0CCH2GFSS

Hopefully somebody who knows a bit about this stuff can help

[RobbieR_Intel]

Hello CMan_real,

Thank you for reaching out. I understand that your second monitor wont display despite being connected to your Brand New Sparkle B580. 

To further assist you, please answer the following questions:

• What are the make and model of your Monitors?
• Was this working before?
• Have you tried swapping the display ports (DP to HDMi and vice versa)?
• Have you tried using different cables?
• Kindly take a picture of the back panel of your Arc B580 setup.

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello CMan_real,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello CMan_real,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician

[Misukas]

The same problem here, 2 x Xiaomi monitors....