Newest drivers causes problems for Path of Exile 2

[Derwent]

Bug Report: Performance Issue After Installing New Intel Arc B580 Graphics Driver in Path of Exile 2

Description: After installing the latest graphics driver for the Intel Arc B580 GPU, performance in Path of Exile 2 has worsened significantly, with FPS dropping to 20-25 when mobs appear on screen during map runs. This issue makes the game even more unplayable than it was before.

System Specs:

• OS: Windows 11 (latest update)
• CPU: Intel i7-8086K
• RAM: 16GB DDR4
• Storage: NVMe SSD
• GPU: Intel Arc B580
• Graphics Driver: Latest Intel Arc B580 driver

Issue:

• In Path of Exile 2, FPS drops to 20-25 when a couple of mobs appear on the screen during map runs, with GPU utilization between 60-85%. This is lower than expected for such a drop in FPS, and the performance is noticeably worse than before the driver update.

Benchmarking Results:

• Path of Exile 2 (Map Runs - Low Settings, XESS Ultra Performance):
  • GPU Utilization: 60-85% (significantly lower than expected given the FPS drop)

Steps to Reproduce:

1. Launch Path of Exile 2 on a system with the Intel Arc B580 GPU and the latest driver.
2. Enter a map and engage in combat where multiple mobs appear.
3. Observe the FPS drop to 20-25 during mob encounters and the underutilization of the GPU (60-85%).

Expected Result: Smooth gameplay with stable FPS (above 60 FPS) during regular gameplay, especially in crowded areas with many mobs.

Actual Result: FPS drops to 20-25 when mobs appear on screen, despite GPU utilization being 60-85%.

Additional Notes:

• The issue is specific to Path of Exile 2 and only started occurring after updating the graphics driver for the Intel Arc B580.
• Performance was previously better before the update, although still not optimal.
• No other major performance issues have been noticed in other games or applications.

Request: Please investigate the compatibility between the new Intel Arc B580 driver and Path of Exile 2, as the driver update is causing significant performance regressions in the game.

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[RobbieR_Intel]

Hello Derwent,

Thank you for sharing the necessary information for us to further investigate the issue being encountered. 

To further investigate the issue, kindly generate a CapFrame X Log Report. To generate this, please see ⁠Need help? Reporting a bug or issue with Arc GPU? for the steps.

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Derwent,

I wanted to check if you had the chance to provide the log that I am requesting. Please let me know at your earliest convenience if you need further assistance in acquiring this so that we can determine the best course of action to resolve this matter.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Derwent,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

I look forward to your reply!

Best Regards,

Robbie R.

Intel Customer Support Technician