Path of Exile international version FPS instability issue

[Timese]

I'm using Intel Arc A750 driver 31.0.101.5084 (tried previous versions) and the FPS is very unstable when playing Path of Exile International Edition (default)

[Jean_Intel]

Hello Timese,

Thank you for posting back in the Intel Communities. We would be more than glad to help you with the performance issue with Path of Exile.

To better assist you, we would like to ask for the following information:

• When did the issue start? Is it present since day one?
• Is the issue related to a particular section of the game?
• Share a screenshot of the graphics settings you use.
• What is the game distribution service you used to install the game? (Steam, Microsoft Store, Epic Games, Xbox Game Pass)
• What is your graphics card model? is it still the Intel Arc A750?
• What troubleshooting steps have you tried besides trying different graphics driver versions?
• Create a system report using the Intel System Support Utility (Intel SSU) to have more details about your system:
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Timese]

1. Yes, I originally used msi nvidia GTX 1060 3G and there was no problem of FPS floating. When I switched to Intel Arc A750, there was a lag problem.
2. There is a floating FPS problem in all areas of the game. Sometimes it can be more than 100 FPS and sometimes it is only more than 10.
3. The game graphics settings are as shown in the attachment below
4.Path of Exile international version official PC version (https://www.pathofexile.com/game)
5.Yes, my graphics card is Intel Arc A750
6. I also reinstalled the Windows 10 computer system and the result was the same. I also changed the graphics settings renderer to dirctX12 but the FPS was lower than 11.
7.As shown in the attachment below

[Jean_Intel]

Hello Timese,

We appreciate the new information you have provided. This time, we would like to recommend you run the Display Driver Uninstaller software to eliminate all the previous drivers and leftovers that remain in your system, check the article "How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver" for further instructions, and then, reinstall intel Intel® Arc™ Control. Download and install the Intel Graphics 31.0.101.5084/31.0.101.5122.

We also recommend you check if Smart Access Memory (Resizable BAR) is enabled in your BIOS. Note that Intel® Arc™ Graphics provides the best performance with a resizable BAR.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Timese,

We appreciate the new information you have provided. This time, we would like to recommend you run the Display Driver Uninstaller software to eliminate all the previous drivers and leftovers that remain in your system. Check the article "How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver" for further instructions, and then, reinstall the latest Intel Graphics 31.0.101.5084/31.0.101.5122.

We also recommend you check if Smart Access Memory (Resizable BAR) is enabled in your BIOS. Note that Intel® Arc™ Graphics provides the best performance with a resizable BAR.

Best regards

Jean O.

Intel Customer Support Technician

[Timese]

I'm glad for your reply, but I have tried all the methods you provided, including Resizable BAR, which I turned on when I replaced the Intel Arc A750, as shown in the attachment

After reading your reply, I reinstalled 31.0.101.5084 and the result was the same as before, no improvement.

[Jean_Intel]

Hello Timese,

We see that the issue remains even after you reinstall the new driver after running DDU. We will proceed to look into this matter internally, and we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Timese]

alright, thank you very much

[Timese]

Is there any progress?

[Jean_Intel]

Hello Timese,

We understand that you would like to know if there is any progress; unfortunately, we continue to look into this issue and have no information to share yet. Although we dont have an update, rest assured that we are making progress and we are currently trying to replicate the issue you have. We will post back as soon as we have more information.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Timese,

We want to let you know that we continue to investigate the issue and are trying to replicate it while gathering all the necessary information. We will post back as soon as we have more details. Thank you for your understanding.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Timese,

We would like to let you know that we have been testing this game internally to reproduce your issue. Unfortunately, we have not been able to replicate the problem you mentioned. The game performance was not affected, and they were stable. If you want, you can take a look at this video of our test:

This time, we would like to recommend you try running the Display Driver Uninstaller to install the new graphics driver 31.0.101.5186/31.0.101.5234. 

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Timese,

We are checking with you to see if you have been able to test our latest driver after running the DDU software. Let us know if the issue remains.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Timese,

Since we have not heard from you, we will go ahead and close this thread. If you have any other questions, please submit a new question as this thread will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician