Plants vs Zombies: Battle for Neighborville, impossible to play,screen covers in yellow sparks. A770

[laxesta]

Platform: EA Play (PC Gamepass).

The game is almost impossible to play, whether it is in game or in the menus, the screen gets covered in a yellow mass of sparks that don't let you see most of the game.

I am tired of recording videos for these types of issues, so I didn't bother.

I got two screenshots. One from a message I get in a pop-up window when launching the game, and the other in-game. Only the "videos" in the menus -which appear when you are idle and not playing- show no problems.

https://i.imgur.com/P8STVu2.png

https://i.imgur.com/oa4eEFN.jpeg

Also, the game suddenly crashed to the desktop for no apparent reason seconds after taking the second screenshot. 

Latest drivers. SSU included.

[Mike_Intel]

Hello laxesta,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. Was it working fine before?
2. Did you change any settings before the issue started?
3. Are you using an Intel brand Arc A770 or is it from a 3rd party manufacturer?
4. What is the model of your processor?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[laxesta]

hello @Mike_Intel 

1. Was it working fine before?

No. I just launched the game two time.

1. Did you change any settings before the issue started?

No. Those are the default settings.

1. Are you using an Intel brand Arc A770 or is it from a 3rd party manufacturer?

I am using an Intel brand A770.

1. What is the model of your processor?

Ryzen 3700X-

cheers!

[Mike_Intel]

Hello laxesta,

Thank you for the quick reply

Let me gather more details.

1. Did you enable Smart Access memory inside the BIOS?
2. What is the model and the wattage of your power supply?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[laxesta]

hello @Mike_Intel 

1. Did you enable Smart Access memory inside the BIOS?

If you mean Resizable BAR, yes, I did. I have an Asrock B450M Steel Legend mobo, with an updated -most recent- BIOS and the option is enabled. 

1. What is the model and the wattage of your power supply?

BitFenix Formula Gold 550W 80+ Gold

Keep up the good work.

[Mike_Intel · Accepted solution]

Hello laxesta,

Thank you for the quick reply

Intel Arc requires at least 600W of power supply. You can try a 600W or higher power supply and check if there will be changes.

Please check the link below for the power supply requirement and other information for Intel Arc graphics.

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello laxesta,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[laxesta]

hello @Mike_Intel 

I've read the previous post, but I had nothing to say in that regard. Tbh, I've never had an issue with a game because of my power supply, since I underclocked the CPU some years ago but I dunno what the issue might be.

Best regards.