Problem premire pro

[rakib8004]

This problem has been happening since I updated my graphics driver. Now how can I solve this problem? Please help me I am in a lot of trouble.

[VonM_Intel]

Hi, rakib8004.

Thank you for posting in our Community. To assist you further, could you please provide the following information:

1. What is the exact issue that you're referring to as I can see on the image you shared there is a two red arrows pointing in the green color in the right corner of the mini square.
2. Which version of Adobe Premiere Pro are you using?
3. Does the issue occur with all projects, or only with certain file types or effects?
4. Are you receiving any error messages or crash logs?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. Additionally, if you have done any other tests, please let me know the details so we don't cover the same ground twice.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, rakib8004.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, rakib8004.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician