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Problem with w11 and ARC A770

Rayman1
Novice
296 Views

Install the latest version of Windows 11 and the latest card drivers.

Everything seemed to be going well until I started watching videos on YouTube. Where I saw that the videos do not play well, the image stops constantly and jerks.

Does it happen to anyone else? I have the intel arc A770.

 

Sorry for my English, I use Google Translate.

8 Replies
DhannielM_Intel
Moderator
242 Views

Hello Rayman1,


Thank you for posting in the community. Your issue is quite interesting, and I have a few questions to better understand your situation. Please answer the following:


  • Does your screen flicker, or does the video image freeze?
  • Is your current graphics driver version 32.0.101.6460?
  • Are you using Google Chrome? If not, which browser are you using?
  • Does this issue also occur in different browsers?
  • Have you tried disabling hardware acceleration in the browser settings?
  • Have you tried installing an older graphics driver for testing?


Additionally, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
220 Views

Hello Rayman1,


I hope you're doing well. I'm following up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can determine the next steps to resolve this matter.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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Rayman1
Novice
194 Views
  • Does your screen flicker, or does the video image freeze?
    • The screen does not flicker, the video just freezes as if it were at 1fps
  • Is your current graphics driver version 32.0.101.6460?
    • No, whit that version I have the problem. I use the ..6458
  • Are you using Google Chrome? If not, which browser are you using?
    • Yes, I use chrome
  • Does this issue also occur in different browsers?
    • It also happened to me whit edge
  • Have you tried disabling hardware acceleration in the browser settings?
    • I didnt´t try this, because it was an update and that´s already started happening.
  • Have you tried installing an older graphics driver for testing?
    • Yes, as I said with the previous one, I don´t have that problem.
DhannielM_Intel
Moderator
176 Views

Hello Rayman1,


Could you please specify which older graphics driver version you are referring that is working properly? Additionally, could you try disabling hardware acceleration in your browser settings and see if the issue persists?


Best regards,


Dhanniel M.

Intel Customer Support Technician


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Rayman1
Novice
152 Views

The version was 32.0.101.6458

But this morning I skipped an update to version 32.0.101.6557 and with this right now it seems to work fine.
Maybe it's a Windows 11 and 24h2 version thing, since I also restored it and went back to the previous 23h2 version.
And as I mentioned, right now I don't have the problem I mentioned.

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Rayman1
Novice
150 Views

The only thing that doesn't work right now is the date on the controller, but this is totally secondary, it's not a problem
The date that comes out is 01/01/0001 I leave a screenshot

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DhannielM_Intel
Moderator
100 Views

Hello Rayman1,


I'm glad to hear that everything is working fine now and there are no issues with the video playback. I'll check the date on my end. Thank you for bringing this to my attention.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
53 Views

Hello Rayman1,


Since the issue on this thread has been resolved, and a new issue, such as the minor date error on the IGS, has arisen, I will create a separate internal ticket for further investigation. I will send you an email later regarding the internal case.


As for this thread, I will be closing the inquiry. If you need further assistance in the future, please submit a new question, as this thread will no longer be monitored.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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