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Randomly occuring fps drops in various titles running on dx11 and 12

The7uphero
Novice
1,001 Views

Hello!


Just Cause 3, Just Cause 4, PUBG, Horizon Zero Dawn, Horizon Forbidden West, GTA V and Death Stranding DC all suffer from these fps drops in certain locations in game. These locations are often those with higher geometry. FPS goes from around 150 down to under 80 and sometimes even under 50!

All games are running on steam with the highest graphics options. I have tried changing the graphics but there is no difference anyway

 

Checking CapFrameX I noticed that REBAR is "partial". Is this the source of the problem?

Attaching screenshots for so many games is difficult but I will attach a few.

I am running the latest WHQL driver 5445. I have removed and reinstalled drivers multiple times with DDU to no avail.

I have attached an SSU report and while i wanted to attach capframe data as well, i cant get it to create the user configuration folder.

I hope you can help me troubleshoot this problem.

Thank you

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13 Replies
The7uphero
Novice
993 Views

WhatsApp Image 2024-05-07 at 12.57.07 PM.jpeg

Here's a screen from just cause 3

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The7uphero
Novice
985 Views
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ACarmona_Intel
Moderator
837 Views

Hello The7uphero, 

 

Thank you for posting in our communities.

 

May we know if the issue started the first time that you played those games that are having an issue?

 

Furthermore, have you already enabled your Resizable bar? If not, please enable it, as it enhances the Arc graphics performance.

 

And also, have you tried our new release driver: 31.0.101.5518? Please install it and check if your system's performance will improve.

 

For your reference, you may also check out this article:  Lag and Low FPS Performance while Playing Games Using Intel® Arc™ Graphics

 

Please let us know the results.

 

 

Best regards,

Carmona A.

Intel Customer Support Technician

 

The7uphero
Novice
831 Views

Hey there!

I can confirm that ReBar is indeed enabled and as i have mentioned in my inital post, when checking with capframex, rebar shows up as partial, as in disabled for vulkan. Regardless of this, performance in vulkan games is phenomenal. I have no complaints with that.

 

Yes the fps drops happened the first time i played the games and is still continuing to happen. Yes my motherboard does indeed support Rebar even though that article mentions a 500 series required and is running the latest version of BIOS.

I will try out the new driver and tell you my observations.

 

Regards,
The7uphero

ACarmona_Intel
Moderator
791 Views

Hello The7uphero, 

 

Thank you so much for the update and for following the troubleshooting steps that we have provided.


We will wait for your update so we can know what our next step will be.

 


Best regards,

Carmona A.

Intel Customer Support Technician


The7uphero
Novice
780 Views

Hey there!
After my testing, I can positively say that fps does NOT drop as much as it used to before. Really, it is impressive. The newest driver definitely did some magic. However, the fps still drops to the low 50's and if i stop moving and stay there for a bit, the fps levels out and goes up to 60. Also, GPU usage just never goes above 70 percent while playing gtav, horizon zero dawn, just cause 3 and death stranding. It does go above 80 and even 90 in other games, just cause 4, rdr2, control.

Just cause 3 and death stranding seem to be affected the worst by this hidden fps drop curse with 30's ad 40's being common and fps rarely going above 60. I'm sure this can be fixed if the gpu did just a bit more work.

And oh! somehow resizeable bar is fully on now!

The7uphero_0-1715767771467.png

 

I really have no idea what caused this, maybe me tampering with the bios, or me turning off virtualization. Either way, it might be that resizeable bar being fully on may have partially fixed this problem.

Now, I must also report that performance in pubg dx12 has dropped quite significantly from previously 180fps to now around 120. They recently updated the game and may have messed up something so i dont know if you guys can do something about it. Pubg dx11 is straight up unplayable with fps going down to the low 40s while in big settlements. This fps drop exists in dx12 mode as well, although not to such a degree. It mostly stays above 90 fps at all times.

If there is anything else i can or must do to even out performance across the board, please do tell.

Regards,
The7uphero

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ACarmona_Intel
Moderator
725 Views

Hello The7uphero, 

 

Thank you so much for the detailed response, and thank you for following the troubleshooting steps that we have provided.

 

I will raise our case with our engineers so they can provide us with other recommendations.

 

Then, I'll post the response on this thread once it is available.

 

 

Best regards,

Carmona A.

Intel Customer Support Technician

 

 

ACarmona_Intel
Moderator
528 Views

Hello The7uphero, 

 

Thank you so much for patiently waiting on our response.


Kindly update your graphics driver to version 31.0.101.5522 WHQL Certified (Latest) since we've incorporated a lot of fixes for DX12 and DX11 games.


If the issue persists, please provide the exact game name and the game platform where the game was obtained (Steam, Riot, etc.).

 


Best regards,

Carmona A.

Intel Customer Support Technician


The7uphero
Novice
519 Views

The7uphero_0-1716375233765.png

Hi there! The latest driver does seem to have fixed a lot of problems but a few still remain. This area in Grand Theft Auto V is one of few others where the fps drops to the low 50's. The game is running on an HDD although i believe that has nothing to do with fps drops.

The newly released ghost of tsushima was performing very badly until driver 5522 after which it is performing really really well. but then again there exist very few places in the game where geometry is probably too much(?) or some such where fps drops into the 50's. One such area is during the tale of ryuzo where we need to infiltrate a mongol base to light the brazier of the watchtower.

Just Cause 4 seems to be fixed altogether with fps remaining fairly constant except when multiple large explosions are happening on screen simultaneously where fps does drop into the 50's.

From my testing to this point, no game has dropped into the 40's yet, bar Just Cause 3 and Death Stranding, the latter of which has very unpredictable performance. I have no idea why fps in that game drops as it seems to plummet for no reason while flying over a meadow or a valley that i have flown over multiple times before.
Death Stranding is performing badly ever since i started playing it on my system and is still performing exactly the same. Fps drops to 25 very often in those bunker areas and xess does nothing to alleviate it.

GTAV- Epic Games, Ghost of Tsushima- Epic Games, Just Cause 4- Steam, Just Cause 3- Steam, Death Stranding- Steam.

Thank you very much for the new driver and please do tell me if i need to send more log files or anything else.

Best Regards,

The7uphero

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ACarmona_Intel
Moderator
493 Views

Hello The7uphero, 

 

We greatly value your comprehensive response and assistance as we investigate further.

 

For additional information, please provide the following information:

 

  • Graphic Quality (Low, Medium, High, Ultra):
  • Resolution (1920x1080, 3840x2160):
  • Vsync (On/Off):
  • Window Display Configuration (Fullscreen, Windowed, or Borderless Windowed): 

 

We look forward to your response!

 

Best regards,

Carmona A.

Intel Customer Support Technician

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The7uphero
Novice
487 Views

Hi!
I use ultra graphics in all games I play and my monitor's resolution is 1920x1080 at 120hz. I try to make all games run in borderless windowed mode and i never use vsync.

ACarmona_Intel
Moderator
476 Views

Hello The7uphero, 


Thank you so much for the quick response.


We will now do further investigation on the issue and will post the response on this thread once it is available.


Thank you so much for your patience and cooperation.



Best regards,

Carmona A.

Intel Customer Support Technician


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Felipe_Intel
Employee
32 Views

Hello all, just wanted to let you know that I have submitted a ticket to our developers for the FPS drops in GTA V. As soon as I have news about this I'll be sharing them.

For the other titles reported in this post, please create a new post for each of them with specifics about the behavior, graphics settings, system configuration (SSU report), etc. We have a pinned post at the top of this forum with suggestions about how to report game issues.

https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/m-p/1494429#M5057


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