Regression: Diablo 4 no longer shows XESS in graphics menu

[legendofdoug]

1. After an upgrading to version 31.0.101.4826, the Intel XeSS option in Diablo 4 has disappeared. Leaving only FSR2 as the option.
   • After a DDU in safe mode and a reinstall to version 31.0.101.4824 (WHQL), the problem persists and option is still missing.
2. Diablo 4 can be obtained using battle.net.
3. SSU Report attached.
4. Issue Reproduction:
   1. Install version 31.0.101.4824 or later.
   2. Start Diablo 4 and go to Graphics Menu
5. Not super helpful screenshot is attached with the option defaulting to FSR.

[legendofdoug]

I rolled my drivers all the way back to 31.0.101.4575, and the options reappeared for Intel XeSS. Screenshot was posted.

I also tested version 101.4676, and the game was still defaulting to FSR.

It also seems I'm not the only one to see this issue:
https://www.reddit.com/r/diablo4/comments/16cezq6/no_xess_option_on_graphic_settings/

Someone rolled back 4644 and it was allegedly working for them, so the break might be around there. I'm struggling to find the driver download to test. The ones I tested happened to have been downloaded by me in the past.

[Jean_Intel]

Hello legendofdoug,

Thank you for posing in the Intel Communities and reporting your issue with us. We will be more than happy to assist you with the XESS feature not being available in Diablo 4 after updating the driver. We will go ahead and look into this internally. We will be posting back as soon as we have more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel · Accepted solution]

Hello legendofdoug,

Thank you for your patience. A new driver update is available to fix the game issue. Please, test the new driver. 31.0.101.4885, and let us know the outcome.

Best regards,

Jean O. 

Intel Customer Support Technician

[legendofdoug]

I've confirmed that the issue has been fixed in driver 4885. Thanks for the quick turn around!

[Jean_Intel]

Hello legendofdoug,

We are glad to hear your confirmation that everything is working on the new driver. Since you have confirmed that the issue is solved, we will proceed to close this thread now. If you require additional details, you should open a new question, as this one will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician