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Resident Evil 6

Nikesh001
Beginner
916 Views
i3-1115g4 (3.0/4.1Ghz - 11th gen)
Uhd graphics (4GB)
2*4GB DDR4 Sodimm 2666mhz
1tb HDD.
Win 11 - 22H2
Intel Arc Graphics
Game slows down when loading, poor performance and crashes. (Lowest settings)
How can I assist, or what information can I provide, to help intel fix this problem.

(went from win10 to 11 plus updated all drivers, added codecs which fixed my Monster hunter Iceborn crashing during videos, RE6 still the same)
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Jean_Intel
Employee
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Hello Nikesh001

 

Thank you for posting on the Intel️® communities. We are sorry to hear that you are experiencing issues when playing Resident Evil 6.

 

In order to have a better understanding of your issue, please provide me with the following:

  • Provide us with the video settings you are using to run the game. A screenshot would be ideal.
  • Does the issue occur on a specific game stage?
  • What distribution service did you get the game from? (Steam / Origin / Epic / XboxGamePass / UbisoftConnect)
  • To help us gather more information about your system to better troubleshoot your issue, please provide me with an Intel System Support Utility (Intel SSU) report:
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
818 Views

Hello Nikesh001,

 

I hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
801 Views

Hello Nikesh001,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O.

Intel Customer Support Technician.


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