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Screen Flickering issue intel iris@ xe graphics

qudrat
Beginner
1,669 Views

Hi Guys,

 

 My laptop has an issue , when i remove the charging pin it starts flickering and stop flickering when i uninstall the display driver or plugin back the charging pin.

 I have updated the drivers so many time but the problem still exist.

 please guide me what is the issue and what i should do in this case.

 

Thank you!

6 Replies
Jean_Intel
Employee
1,639 Views

Hello qudrat,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

Provide us with the following information to better assist you:

  • Does the issue occur when you disconnect the charger?
  • When did the issue start?
  • Does the flickering issue happen inside the BIOS menu?
  • Create a system report using the Intel System Support Utility (Intel SSU) 
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


qudrat
Beginner
1,616 Views

Hi,

 

Thank you for reply. Here are answer to your question.

 

Q.1 Does the issue occur when you disconnect the charger?

 

Yes, its starts flickering

 

 

Q.2  When did the issue start?

 

The issue started when just bought the laptop and turn it on.

 

 

Q.3 Does the issue occur or continue when you uninstall the display adaptor’s driver ?

 

No, it stops flickering when I remove the driver.

 

 

Q.3 Does the flickering issue happen inside the BIOS menu?

 

 

Here are the system detail report.

 

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"05/31/2023"
Time:"00:00:09.4445272"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"LENOVO"
BIOS Mode:"UEFI"
BIOS Version/Date:"LENOVO F8CN54WW(V2.17) , 03/17/2023"
CD or DVD:"Not Available"
Embedded Controller Version:"2.54"
Platform Role:"Mobile"
Processor:"11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.3"
Sound Card:"Intel® Smart Sound Technology for Digital Microphones"
Sound Card:"Realtek High Definition Audio(SST)"
System Manufacturer:"LENOVO"
System Model:"20VE"
System SKU:"LENOVO_MT_20VE_BU_idea_FM_ThinkBook 15 G2 ITL"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Iris(R) Xe Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Iris(R) Xe Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Xe+Graphics"
CoInstallers:"oem122.inf,iTGLD_w10_DS,Internal,Intel(R) Iris(R) Xe Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"04/29/2022 04:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_c529b210005a7e19\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"30.0.101.1960"
INF:"oem122.inf"
INF Section:"iTGLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c529b210005a7e19\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c529b210005a7e19\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c529b210005a7e19\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c529b210005a7e19\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_9A49&SUBSYS_3F1917AA&REV_01\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Iris(R) Xe Graphics Family"
- "Memory"
Physical Memory (Available):"11.52 GB"
Physical Memory (Installed):"20 GB"
Physical Memory (Total):"19.79 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller0-ChannelA-DIMM0"
Configured Clock Speed:"2667 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Crucial Technology"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CB16GS2666.C8FT"
Serial Number:"E7649C23"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"4 GB"
Channel:"Controller1-ChannelA"
Configured Clock Speed:"2667 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"Unknown"
Interleave Position:"Not Available"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"M471A5244CB0-CWE"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"F8CN54WW(V2.17), LENOVO - 1"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"03/17/2023 04:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"LENOVO"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"LNVNB161216"
Serial Number:"MP28PB0M"
Status:"OK"
Version:"No DPK"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Intel(R) Wi-Fi 6 AX201 160MHz"
Access Point:"c8:99:b2:66:3e:a5"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX201 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz"
Channel:"6"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.1.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"06/01/2023 10:34 AM"
DHCP Lease Obtained:"05/31/2023 10:34 AM"
DHCP Server:"192.168.1.1"
Driver:"Netwtw10.sys"
Driver Date:"03/29/2023 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"22.220.0.4"
Index:"0002"
INF:"oem117.inf"
INF Section:"Install_GEN_QSR_HrP2_201_AX_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.15"
IP Subnet:"255.255.255.0"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"05/28/2023 06:16 PM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"B0:3C:DC:C9:48:C0"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{D0287A88-E568-4D6D-9073-1FFA95CEEB09}"
Network Name:"CCSVILLA 2.4 G"
Network Type:"Infrastructure"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_A0F0&SUBSYS_00748086&REV_20\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX201 160MHz"
Profile:"CCSVILLA 2.4 G"
Radio Type:"802.11ax"
Receive Rate:"155 Mbps"
Service Name:"Netwtw10"
Signal Strength:"81%"
State:"connected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:"98 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Npcap Packet Driver (NPCAP):
Npcap Packet Driver (NPCAP) (Wi-Fi):
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Realtek PCIe GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt640x64.sys"
Driver Date:"05/11/2021 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"
Driver Provider:"Realtek"
Driver Version:"10.50.511.2021"
Index:"0001"
INF:"oem41.inf"
INF Section:"RTL8168H.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"05/28/2023 06:16 PM"
Location:"PCI bus 43, device 0, function 0"
MAC Address:"E4:A8:DF:CE:38:0A"
Manufacturer:"Realtek"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{04CA24B3-DAE8-4F0E-905F-3656618779CA}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_38F417AA&REV_15\01000000684CE00000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe GbE Family Controller"
Service Name:"rt640x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Npcap Packet Driver (NPCAP):
Npcap Packet Driver (NPCAP) (Wi-Fi):
QoS Packet Scheduler:
- "Settings"
*EEE:Energy-Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*ModernStandbyWoLMagicPacket:Wake on magic packet when system is in the S0ix power state:"Disabled (0)"
*NumRssQueues:Maximum Number of RSS Queues:"4 Queues (4)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVlanTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"128 (128)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
AdvancedEEE:Advanced EEE:"Disabled (0)"
AutoDisableGigabit:Auto Disable Gigabit:"Disabled (0)"
EnableGreenEthernet:Green Ethernet:"Enabled (1)"
GigaLite:Gigabit Lite:"Enabled (1)"
PowerSavingMode:Power Saving Mode:"Enabled (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "TAP-Windows Adapter V9"
Availability:"Running or Full Power"
Caption:"TAP-Windows Adapter V9"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"tap0901.sys"
Driver Date:"10/08/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\tap0901.sys"
Driver Provider:"TAP-Windows Provider V9"
Driver Version:"9.24.6.601"
Index:"0016"
INF:"oem88.inf"
INF Section:"tap0901.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"05/28/2023 06:16 PM"
Location:"Not Available"
MAC Address:"00:FF:F2:81:FD:D8"
Manufacturer:"TAP-Windows Provider V9"
Media Type:
Net Connection ID:"PrivadoVPN (OpenVPN)"
NetCfgInstanceId:"{F281FDD8-6C8A-4FDF-9B61-41D7591AAC83}"
Number of VLANs:"0"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"TAP-Windows Adapter V9"
Service Name:"tap0901"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Npcap Packet Driver (NPCAP):
Npcap Packet Driver (NPCAP) (Wi-Fi):
QoS Packet Scheduler:
- "Settings"
AllowNonAdmin:Non-Admin Access:"Allowed (1)"
MediaStatus:Media Status:"Application Controlled (0)"
MTU:MTU:"1500 (1500)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"3.00 GB"
Physical Memory (Available):"11.52 GB"
Physical Memory (Installed):"20 GB"
Physical Memory (Total):"19.79 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"13.50 GB"
Virtual Memory (Total):"22.79 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [29/03/2023]"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [29/03/2023]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [29/03/2023]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [29/03/2023]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5012170:"Security Update [3/20/2023]"
KB5022497:"Update [3/19/2023]"
KB5026446:"Update [5/28/2023]"
KB5026549:"Update [5/26/2023]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [29/03/2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [29/03/2023]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 140 Stepping 1"
- "Chipset Name":"11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=11th+Gen++Core+i5+1135G7+"
CPU Speed:"2.42 GHz"
Current Voltage:"9. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1485"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 192 KB"
Level 2 Cache:"4 x 5120 KB"
Level 3 Cache:"8 MB"
Load:"1%"
Manufacturer:"GenuineIntel"
Model:"140"
Name:"11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806C1"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"1"
Version:"Not Available"
- "Storage"
- "NVMe SAMSUNG MZALQ256HBJD-00BL2"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"NVMe SAMSUNG MZALQ256HBJD-00BL2"
Cylinder - Total:"31130"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.1778"
Error Code:"Device is working properly"
Firmware Revision:"5L2QFXM7"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"NVMe SAMSUNG MZALQ256HBJD-00BL2"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZALQ256\4&5389203&0&020000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"2"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"500103450"
Serial Number:"0025_38D4_21B3_FE64."
Size:"238.47 GB"
Size – Available:"142.30 GB"
SMART Attributes:"Self-Test: 0 minutes, OK, Short Self-Test: 0 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"7938150"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"2EBE3097"
Size:"237.45 GB"
Size – Available:"142.30 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"0"
0x09 Power-On Hours:530:"0"
0x0C Power Cycle Count:131:"0"
0xAE Power-off Retract Count:19:"0"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:31° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"19"
0xE8 Available Reserved Space:0:"10"
0xF1 Total LBAs Written:3135950:"0"
0xF2 Total LBAs Read:3430475:"0"
- "TOSHIBA MQ04ABF100"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"TOSHIBA MQ04ABF100"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.1778"
Error Code:"Device is working properly"
Firmware Revision:"100001"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"TOSHIBA MQ04ABF100"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"2"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_ATA&PROD_TOSHIBA_MQ04ABF1\4&5389203&0&030000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"3"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"41RFTQ3ZT"
Size:"931.51 GB"
Size – Available:"843.85 GB"
SMART Attributes:"Self-Test: 171 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Personel"
Serial Number:"127D7110"
Size:"831.51 GB"
Size – Available:"746.70 GB"
Status:"Not Available"
Volume Dirty:"No"
- "F:"
Availability:"Not Available"
Caption:"F:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Office Work"
Serial Number:"1E03A7B0"
Size:"100.00 GB"
Size – Available:"97.15 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"0"
0x03 Spin Up Time:1282:"0"
0x05 Reallocated Sector Count:0:"0"
0x09 Power-On Hours:793:"0"
0x0C Power Cycle Count:196:"0"
0xBF G-sense Rate/Servo Tracking:1:"0"
0xC0 Unsafe Shutdown Count:57:"0"
0xC1 Load/Unload Cycle Count:7145:"0"
0xC2 Internal Device Temperature:28° C:"0"
0xC7 CRC Error Count:0:"0"
0xF0 Head Flying Hours:108:"0"
0xF1 Total LBAs Written:938655367:"0"
0xF2 Total LBAs Read:1126929596:"0"
0xFE Free Fall Protection:0:"0"
...#SSU#...

 

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Jean_Intel
Employee
1,610 Views

Hello qudrat,

 

We are sorry for the late reply. It seems that your response was not available at first. Maybe it triggered some sort of Spam flag due to the copying and pasting of the entire SSU report. To avoid this, instead of copying the text, you can attach the .txt file to your response using the drag-and-drop option.

 

Regarding your issue, you mentioned that after removing the driver, the issue stops. We would like to confirm which driver version you uninstalled. Checking your system report, your system has the 30.0.101.1960, which is the latest available on Lenovo's website. We would like to discard if this issue is being produced by an Intel Generic driver.

 

As we mentioned, you have the latest driver version from Lenovo. Can you confirm if the issue persists when using this driver? There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM)

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,580 Views

Hello qudrat,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,568 Views

Hello qudrat,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Jean_Intel
Employee
1,568 Views

Hello qudrat,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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