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For a while now, I've been experiencing several problems with my Intel ARC A770, which I will now describe in more detail.
Firstly, let's look at my system:
- CPU: AMD Ryzen 5 5600
- GPU: Intel ARC A770 AsRock 8GB
- RAM: 32GB 3200MHz
- PSU: Corsair VS 550
- Dual Monitor Setup:
- Monitor 1: 2560x1440 (24" 100Hz)
- Monitor 2: 1920x1080 (24" 165Hz)
Driver: Latest 31.0.101.5081
Monitor goes black every few seconds: The second monitor (1440p) turns off every few seconds when I start a game. This happens regardless of the game's demands. Additionally, the monitor goes black every few seconds after waking my PC from sleep mode, while it is the only one on when I am working on this monitor and don´t need the other one. A workaround is turning off and on this monitor, after which the problem doesn't occur.
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I think the latest driver has fixed this problem. If the problem occurs again, I will open a new case and address the issues in detail again.
However, if anyone else has the same problem and there might be some overlap with the problem I have fixed.
I would therefore like to briefly address two questions:
- Which ports of the graphics cards are you using to connect both monitors?
-> If you look at the graphics card from above after a normal installation in the PCI slot (no riser cable), both display ports are used on the left-hand side. - Are you using any display adapter or docking station? If so, what is the make and model?-> No. Both monitors are connected through a separate DisplayPort cable each on their own.
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Hello bani1o7,
Thank you for posting on the Intel
To have a better understanding of the issue, please answer the following questions:
- What are the monitor's make and model?
- Which ports of the graphics cards are you using to connect both monitors?
- Are you using any display adapter or docking station? If so, what is the make and model?
- To know your hardware and software environment, download, and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
Regards,
Andres P.
Intel Customer Support Technician
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I think the latest driver has fixed this problem. If the problem occurs again, I will open a new case and address the issues in detail again.
However, if anyone else has the same problem and there might be some overlap with the problem I have fixed.
I would therefore like to briefly address two questions:
- Which ports of the graphics cards are you using to connect both monitors?
-> If you look at the graphics card from above after a normal installation in the PCI slot (no riser cable), both display ports are used on the left-hand side. - Are you using any display adapter or docking station? If so, what is the make and model?-> No. Both monitors are connected through a separate DisplayPort cable each on their own.
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Hello bani1o7,
Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Andres P.
Intel Customer Support Technician
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