Screen tearing on Firefox with B580

[DoctorDD0S]

Since the last update to 32.0.101.6874, I have been getting inconsistent screen tearing on Firefox (Version 139.0.1). Its like some portions of a page suddenly turns to black with static white lines in between them & stutters. It disappears if I scroll the page but comes back on again randomly on random pages. It has never occurred on any previous drivers nor have I faced anything like this on any other applications or games. 

I am using windows 11 (24H2) with the latest updates & with a 165Hz monitor. If anyone has a fix to this issue then that would be really helpful.

[sajtix]

I have exactly the same issue with Chrome during playing youtube videos. Intel driver is the same (latest- gpu is b580) ,windows version (24H2), and my monitor is 165 Hz too.

[DoctorDD0S]

That is the exact thing that's been happening to me! Thank you so much for posting a screenshot for more reference. Hope someone notices this & comes up with a solution fast. My workflow is fully based on the cloud so it is really hampering my professional work. I had to pause for a couple of minutes in a conference call & restart my browser just to somehow get it to work properly. 

P.S: I also have a laptop with an Nvidia GPU & its not occurring there. So, I am pretty sure its something to do with the newest ARC driver & not with any Firefox update.

[Mike_Intel]

Hello DoctorDD0S,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc B580?
2. How did you update the driver?
3. What happen if you try to roll back the driver?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

@sajtix

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRightDunny]

I too am having this issue in Chrome and also Thunderbird since the last driver update.

Maxsun B580
Driver - 32.0.101.6874

[Esteban_Intel]

Hi @DoctorDD0S, @TheRightDunny and @sajtix,

Thanks for reporting! This is issue is fixed on the latest driver version 32.0.101.6876. Please install this driver and let us know if the issue is fixed for you.

[TheRightDunny]

Thanks Esteban!
But how do we get the 6876 driver version? iGS is telling me I'm up to date with 6874?

Edit: Sorry, disregard. I see now you shared a link. Thankyou!

[TheRightDunny]

Sorry, disregard. I see now you shared a link. 

[Mike_Intel]

Hello DoctorDD0S,

Thank I hope this message finds you well.

Let me check if you tried installing latest driver version 32.0.101.6876 that we suggested?

@TheRightDunny

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRightDunny]

Thanks Michael,
I've downloaded and installed 6876 following Esteban's suggestion, and I've had no screen tearing since.

Winning!

[DoctorDD0S]

Hi,
I apologize for my late reply. I can't test the 6876 driver at the moment because I am currently traveling outside the country. You asked if I am using an Intel branded B580 for that my answer is no. I am using a Gunnir Index ARC B580. 

Hopefully the issue is resolved with the new driver but I am really sorry because I can't provide any feedback on your effort right now. I will be surly let you know once I get back to my desktop.

[Mike_Intel]

Hello DoctorDD0S,

Thank for the update.

I will wait for your next update on this thread and hopefully it is a positive feedback too.

If you have questions, please let us know. Thank you.

@TheRightDunny

Thank you for the update

Best regards,

Michael L.

Intel Customer Support Technician

[sajtix]

 32.0.101.6876 driver solved my issue too. Thank you.

[Mike_Intel]

Hello DoctorDD0S,

I hope you are having a good day.

I am just making a follow up to check if you tried the latest driver and other forum user already gave their feedback after using the latest driver.

Please let us know if you still need assistance.

@sajtix

Thank you for the update

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello DoctorDD0S,

I hope you are having a good day.

I am sending another follow up to check if the recommendations provided were able to help you. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[DoctorDD0S]

Hello Mike,
So, I tested the latest driver 32.0.101.6881 for the last 2 days intensively. Ran Firefox & chrome simultaneously with multiple videos of different sites running in the background along with picture on picture mode. Not a single issue in any case of the browsers. Also, the issue with screen tearing of google workspace & docs in the browser is resolved. 

Thank you so much for your time & professional response. Honestly I wasn't expecting to get this issue addressed & resolved this quickly but you guys exceeded my expectations. 

Keep up the good work. 

[Mike_Intel]

Hello DoctorDD0S,

Thank you for the confirmation and for the kind words.

Have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician