Severe stuttering in Fortnite

[djmrFunnyMan]

I recently redownloaded Fortnite and noticed there is terrible stuttering.
Frametimes of >100ms will occur every 2 seconds or so. 

I'm attaching a SSU log, CapFrameX capture and screenshots of my Fortnite settings

[ArchieD_Intel]

Hi djmrFunnyMan,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Does the issue occur during regular gameplay or menus?
• When did the issue start? Was it after a specific driver update or game patch?
• What are the troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Which gaming platform did you use to download the game?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[djmrFunnyMan]

1. The issue occurs in both places
2. I haven't played fornite for months so I can't answer
3. Nothing
4. Yes
5. A few weeks ago for an unrelated issue but yes
6. No

7. Epic Games launcher

[djmrFunnyMan]

I tried to change the rendering mode from DirectX12 to DirectX11 and caused the game to start crashing with this error when joining a game

[ArchieD_Intel]

Hi djmrFunnyMan,

Thank you for the update.

If you have any questions, please let us know. Please see Performance Issues with Fortnite* on Intel® Arc™ Graphics.

In line with this, please try Display Driver Uninstaller (DDU) and reinstall the Intel® Arc™ latest driver 6881.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[djmrFunnyMan]

I have ran DDU again, yet the stuttering on DirectX12 and the crash on DirectX11 both persist.


I have reviewed the article you sent on performance issues in Fortnite, however it's not relevant to this case as my issue occurs on DirectX12 

[djmrFunnyMan]

I experienced a game crash on DirectX12 so I'm gonna attach it in case it's related to the stuttering.

The log contains a lot of "hitch detections"

 

[ArchieD_Intel]

Hi djmrFunnyMan,

Thank you for the update. I will further investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi djmrFunnyMan,

To ensure I address each issue effectively, please create a separate thread for the "Crashing" issue. This will allow us to focus on specific troubleshooting steps and suggestions without confusion. For the crashing issue, could you please confirm if the error message you shared is the one you receive when the game crashes? Additionally, let me know if there are any other error messages associated with the crashes. It would also be helpful to know whether the crashing occurs in both DX11 and DX12 modes.

Regarding the CapFrameX data you shared, I request a minimum of 3 minutes of gameplay recording for a thorough analysis, as the current data only covers about 15 seconds. This extended recording will provide us with more comprehensive insights into the performance issues.

Once you create the new thread for the crashing issue, please provide me with the exact link to that thread so we can continue the investigation seamlessly. Thank you for your cooperation.

Best regards,

Archie D.

Intel Customer Support Technician

[djmrFunnyMan]

Longer capture provided, along with the games log file.

[djmrFunnyMan]

I have created a separate report for the crashing issue https://community.intel.com/t5/Intel-ARC-Graphics/Fortnite-Anti-Cheat-crashes-the-game-when-it-detects-Intel/m-p/1698418

[djmrFunnyMan]

The issue went away after reinstalling the game

The issue was temporarily solved for a few hours after reinstalling the game. It came back after a few hours and is now persisting again.

[ArchieD_Intel]

Hi djmrFunnyMan,

Thank you for the update. I will try to replicate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi djmrFunnyMan,

I conducted a thorough investigation into the issue you reported. After multiple tests, I'm unable to replicate the problem in DX12. To help resolve the issue on your end, I recommend trying the following steps:

1. Update the BIOS: Please ensure your BIOS is updated to the latest version (3263). You can find the update and instructions at the following link: ASUS TUF Gaming B650-E WIFI BIOS Update.
2. Disable Integrated Graphics: Check your system settings to disable integrated graphics, which may help improve performance.
3. Check for Background Software: Ensure that no background software is causing stuttering or performance issues. Closing unnecessary applications may help.

If you have any questions, please let me know.

Best regards,

Archie D.

Intel Customer Support Technician

[djmrFunnyMan]

1. I updated the BIOS. The issue persists.
2. I have had my integrated graphics disabled for months already
3. I performed a clean boot, the issue persists.

[ArchieD_Intel]

Hi djmrFunnyMan,

Thank you for the update. I will investigate this further with the information that you've provided and will update you as soon as possible. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi djmrFunnyMan,

Despite multiple attempts, I'm unable to fully replicate the problem on our end. Based on our findings, it appears to be related to the operating system.

To address this, I recommend checking the OS System File for any discrepancies, which might be a safer initial step. You can find guidance on how to proceed using the following links:

• Using System File Checker in Windows
• Repair Missing or Corrupted System Files

Please be aware that if no discrepancies are found and the issue persists, a system reinstallation may be necessary. I want to inform you of the potential risk of data loss during a system reinstallation, so please ensure that all important data is backed up before proceeding.

If you have any questions or need further assistance, feel free to reach out to us. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi djmrFunnyMan,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi djmrFunnyMan,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician