Some games don't work

[uswaleed1992]

Some games don't work on my computer, even though it has high specifications, such as Battlefield V, Battlefield 2042, and Last of Us....

last update all for laptop victous 

intel 13gen    i7-13700

rtx 4070

ram 16

[JedG_Intel]

Hello uswaleed1992,

Thank you for posting on Intel Community Forum.

For me to properly address your concern, please share the information below.

1. Was these games working fine before?

2. Did you make any recent changes to the system?

3. Have you performed any troubleshooting steps?

4. Which game distribution platform are you using to play these games (Steam, Epic Games, etc.)?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello uswaleed1992,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello uswaleed1992,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician