Sparkle B570 Windows restart issue

[jet77]

The card runs fine from a cold boot but if I need to restart the pc through windows I get a no signal message and black screen. I have the correct bios and uninstalled drivers and re applied them to no avail?

[ArchieD_Intel]

Hi jet77,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you checked if the issue persists when using a different graphics card or monitor?
• Are there any error messages or codes displayed when the screen goes black after a restart?
• Have you tried updating the BIOS to the latest version available for your motherboard?
• Can you confirm if the problem occurs only with Windows, or does it happen with other operating systems as well?
• Have you tried performing a clean installation of Windows to see if the problem persists?
• Are there any recent changes or updates to your system that coincided with the onset of this issue?
• Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:
  https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi jet77,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi jet77,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician