Spore (2008 video game by Maxis) not launching with ARC a770

[BiosFeel]

When I started the game, the screen went black and than back to my desktop with the graphics fan running at high speed. Task Manager shows that the game is running in the background, but it can't get into the game.

[Jean_Intel]

Hello BiosFeel,

Thank you for joining the Intel Communities. We would be more than glad to assist you with the problem while launching Spore.

We would like to ask for the following details to better assist you:

• Is this issue present since you played the game for the first time? If not, was there a system update before the issue started?
• Is there an error message? If so, provide us with a screenshot of the error message
• What game distribution service did you use to install the game? (Steam, Epic, Microsoft Store)
• Was there another graphics card before you installed the Intel Arc GPU?
• Share with us the exact graphics card model (Limited Edition, Sparkle, GUNNIR, AsRock, Acer, etc).
• Is your system responsive while the game is trying to load?
• Provide us with a system report using the Intel® System Support Utility for Windows* so we can check more details about your system configuration:
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello BiosFeelm,

We are checking in your thread to see if you have been able to see our previous post. Provide us with the requested information once you have the details. Let us know if you require further troubleshooting.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello BiosFeelm,

We have not heard from you, so we will proceed to close this thread. If you have any other questions, please submit a new question, as this thread will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician