連結已複製
Hi @hangmujun,
Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- Please provide the SSU log report and share it here so I can review your system's configuration.
- Did you perform a clean installation of driver version 6989, or was it an update over the existing driver? Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
- Have you checked the Windows Event Viewer for any error logs or warnings that occur around the time of the system freeze?
Note: The generic Intel driver provides users with the latest and greatest feature enhancements and bug fixes that computer manufacturers (OEMs) might not have customized yet. OEM drivers are handpicked and include customized features and solutions to platform-specific needs. Installing this Intel generic graphics driver will overwrite your handpicked OEM graphics driver. Users can check for matching OEM driver versions at OEM websites. For more information on how the installation of this driver may impact your OEM customizations, see this article.
I look forward to your response and am committed to resolving your issue promptly.
Regards,
Randy T.
Intel Customer Support Technician
Thanks for your reply.
Regarding the questions,I did performed a clean installation of the driver.However,I come across to an error when using installaion app,which error code was -5,indicating I had no permission performing such a operation.So I used DDU to uninstall drivers totally.Finally I resolved the error and sucessfully installed the older driver.
When it comes to Windows Event Viewer,I checked,but sorry,I couldn't understand what happened and could't figure out which error cause the freeze.So I enclose all the event data,as well as the SSU log.Hopefully they may help.
My English is bad,sorry.
Regards
A freshman in a university
Hi @hangmujun,
I’ve sent you a personal email, please check if you’ve received it. I included a proposal that may help me assist you further with this concern.
Regards,
Randy T.
Intel Customer Support Technician
Hi @hangmujun,
I'm following up on the previous suggestion I provided. Have you had a chance to review and consider it? Please let me know so I can determine the next best course of action.
Regards,
Randy T.
Intel Customer Support Technician
Hi @hangmujun,
Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.
Regards,
Randy T.
Intel Customer Support Technician
