Tarjeta grafica Arc a770

[Alemax522]

Hola comunidad Intel.

Recien compre una grafica Photon Intel Arc A 770 y me da baja resolucion  de 1920 x  1080 , no salen  opciones superiores a esta resolucion , en una placa Gygabite B550m Ds3h. Como puedo solucionar este problema?

[VonM_Intel]

Hi Alemax522,

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber algunas traducciones inexactas.

Thank you for posting in our Community. Let's sort this out together. There are a few potential causes we can look into, including display settings, driver configuration, and monitor compatibility. To assist you better, could you please provide a few more details?

• What is the make and model of your monitor? Does it support resolutions above 1080p (e.g., 1440p or 4K)? To better understand your display environment, I would also like to review an EDID report. Please follow these steps to generate EDID analysis using the Intel® Graphics Command Center (IGCC):
  • If IGCC is not yet installed on the Windows system, download and install the "Intel® Graphics Command Center" from the Microsoft Store.
  • Once installed, launch the Intel® Graphics Command Center (IGCC) software.
  • On the left side of the app, click on "Support" and then on top, click "System Diagnostic"
  • To the right, click on "Generate Report," and you will be prompted to save it as a .txt file.
  • Save the report, which can be used for analysis.
• How is your monitor connected to the GPU? (HDMI, DisplayPort, or adapter?)
• Have you installed the latest Intel Arc graphics driver? (Current version can be verified in the Intel Arc Control software or Device Manager.)
• Is the Arc A770 properly recognized in Device Manager without any warning symbols?
• Have you checked Windows Display Settings and Intel Arc Control Panel for resolution options?
• Did the monitor previously support higher resolutions on a different GPU or system?
• Are you using any kind of dongle, converter, or multi-port adapter?

Have a nice day!

Best regards,
Von M.
Intel Customer Support Technician

[VonM_Intel]

Hello Alemax522,

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber algunas traducciones inexactas.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Alemax522,

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber algunas traducciones inexactas.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician