The A530M is not using its Full Power.

[IcyFrost]

Hello, I was testing and trouble shooting the A530M in the Lenovo LOQ 15IAX9I, most games were confirm to be using at least a 62W-72W. While, this may not seen as a problem since the TGP can be either 65W to 95W. I honestly think Lenovo set the A530M to 95W. And I was able to confirm this by using HWINFO 64 and check PL 1 to be 95W Power cap. And I have no idea why the A530M is using 60W instead of 90W like the RTX 3050 6GB Mobile GPU.

The Testing was confirm to be using Performance Mode in Lenovo Vantage, and Plugged in at Maximum Performance in Intel Graphics Software.

[RandyT_Intel]

Hi @IcyFrost,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide updated SSU log report and share it here so I can review your system's configuration. 
• Have you checked if there are any BIOS or firmware updates available for your laptop that might affect the power settings or GPU performance?
• Are there any specific settings in Lenovo Vantage or Intel Graphics Software that might be limiting the power usage of the A530M? (You may share screenshots or recordings)
• What specific games or applications were you using to test the power consumption of the A530M(is this on Star Wars again), and do they have any known issues with power management?
• Did you test the A530M under different conditions, such as varying ambient temperatures or different power plans, to see if the power usage changes?
• Have you tried using other monitoring tools besides HWINFO 64 to verify the power cap and consumption, and do they report similar findings? ( we are not able to comment with 3rd party readings, however you may provide screenshots of the recent findings)
• Are there any settings or configurations within HWINFO 64 that might affect the accuracy of the power readings?
• Have you consulted Lenovo's official documentation or support to confirm the intended power settings and performance characteristics of the A530M?
• What troubleshooting steps have you already taken to try and resolve the issue, and did any of them result in changes to the power usage?
• Have you considered reaching out to Lenovo support for further assistance or clarification on the power settings of the A530M?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician

[IcyFrost]

Hello Sir Randy, I'm going to answer the following questions and what were not or still investigating.

1. Here

2. The BIOS is in the latest update.

3. No, I don't think so. Everything was on their Maximum Performance Mode.

4. As always, I tested the A530M in these games because, I don't tend to buy too much. Though these games were released before Intel Arc Graphics and when I check other GPUs like the RTX 3050 6GB it's full powered to 90W.

5. I did, however, Performance mode in Lenovo Vantage is the only one is the most optimal for Playing but, it can't reach near to its Full TGP (95W) and land somewhere near to 65W which is the Lower TGP but the HWINFO 64 confirm that the A530M has a 95W Power Cap.

6. I did use MSI AfterBurner, yet the GPU Power Usage is still the same range.

7. I had yet to Speak Lenovo yet. Will be updating soon.

8. The only troubleshoots I did is mainly using dGPU mode only, but it still in the 65W range.

9. Again, I had yet to report to Lenovo.

For those questions that haven't answered yet is still being answered. And I'm trying to speak to Lenovo as soon as possible.

For number 6, I'm going to screenshot the Monitor while testing the A530M so stay toon for that.

If you have any questions, I will try my best to answer them as soon as possible.

[IcyFrost]

Here's the Screenshot or Picture for number 6. Unfortunately, I can't screenshot during in game. But I'll try a bit next time.

For now, focus on the very right of the Monitor, that's the Power usage, as you can see, it's mostly closer to the 60W-65W. And the test was using Performance mode in Lenovo Vantage & dGPU mode and for Intel Graphics Command Center it's Maximum Performance Mode. The iGPU is disabled for accurate testing.

[RandyT_Intel]

Hi @IcyFrost,

Thank you for sharing this information. I will begin investigating the issue and coordinate internally. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Regards,

Randy T.

Intel customer Support Technician

[RandyT_Intel]

Hi @IcyFrost,

Based on the information provided, here's my analysis of the concern regarding the Intel Arc A530M's power usage in the Lenovo LOQ 15IAX9I. Please note that these are my personal insights and opinions regarding the readings you're getting:

1. A GPU doesn't always reach its full potential, even when set to performance or maximum performance mode, due to several factors. If the GPU gets too hot, it will reduce its performance to prevent overheating, similar to a CPU. This can occur if the cooling system isn't effective enough or if there's dust buildup.
2. I recommend consulting with Lenovo to ensure that the PSU and GPU are working well together. I am not aware of the specific customizations set by your laptop manufacturer to avoid overheating with this new system. Sometimes, the power supply or the system's power settings might limit the GPU's power consumption, preventing it from reaching its maximum TGP. Based on the SSU report you submitted, there are no issues with the driver and firmware, as they are all updated.
3. Not all tasks utilize the GPU fully. Some applications or games might not be optimized to take full advantage of the GPU's capabilities.
4. The RTX 3050 6GB GPU using 90W suggests that it might have different power management settings or a more aggressive performance profile compared to the Arc A530M. Each technology has its own dependencies, and performance may vary based on configuration.

I will await insights from system manufacturer. If this information is not sufficient, I can coordinate your power usage concern internally for further investigation once I have Lenovo's disposition. Overall, the behavior of the Arc A530M could be influenced by a combination of system settings, thermal management, and customizations set by the laptop manufacturer.

.

Regards,

Randy T.

Intel customer Support Technician

[RandyT_Intel]

Hi @IcyFrost,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel customer Support Technician

[IcyFrost]

I'll answer your quotes, Sir Randy

1. The A530M is only achieving about 75 to 85 degrees Celsius in temperature. And also, the A530M is in a Lenovo LOQ. meaning Lenovo's hyper chamber Cooling can withstand up to an RTX 4060 or even the RTX 4070.

2. I will try contact Lenovo regarding about this when I have time.

3. True, not all games support Intel GPUs. However, most games that Jarrod tested were 65W on average.

4. It's true that Lenovo might opted for the RTX 3050 6GB Mobile to be more performance. However, both the A530M(IAX9I) and RTX 3050 6GB(IAX9) have the same CPU and mostly everything, both have the same MSRP at the beginning ($749.99). So, I don't think Lenovo will sell the A530M at this price without the A530M could've perform the similarly to the RTX 3050 6GB.

I hope this can help to your investigations (or maybe not) but either way. I hope you understand.

[San007]

The same Problem is with mine laptop same model ,However when i use HWINFO 64 the PL 1 is 72W and PL 2 is 72 W ,Officially it was marketed as 95W If you has solution kindly tell me

[RandyT_Intel]

@San007 since this is the same issue you follow this thread and you may also create or submit a new ticket if you want.

[RandyT_Intel]

Hi @IcyFrost,

Thank you for your response. I will look into this further and provide an update here as soon as I have more information. Your patience is greatly appreciated.

Regards,

Randy T.

Intel customer Support Technician

[RandyT_Intel]

Hi @IcyFrost,

I wanted to provide you with an update regarding the power usage of your A530M GPU.

It's noteworthy that the A530M is operating at 60W instead of the anticipated 90W, despite HWINFO 64 indicating a 95W power cap. This discrepancy could be due to power management settings or thermal constraints that limit the GPU's power draw to maintain optimal performance and temperature.

You've confirmed that both Lenovo Vantage and Intel Graphics Software are configured for maximum performance, which should theoretically enable the GPU to utilize its full TGP. However, real-world usage can sometimes vary due to system-specific configurations or limitations.

The RTX 3050 6GB Mobile GPU's ability to reach 90W might be due to different power management strategies or architectural differences. It's possible that Lenovo has optimized the A530M for efficiency rather than maximum power draw.

Utilizing MSI Afterburner and HWINFO 64 for monitoring is a solid approach. The consistent power usage range suggests there might be a system-level setting or limitation affecting the A530M's power draw. Since you haven't yet contacted Lenovo, I recommend reaching out to their technical support for further insights. They might provide additional information or updates that could explain the observed behavior.

The A530M's temperature range of 75 to 85 degrees Celsius appears reasonable, especially with Lenovo's hyperchamber cooling system. This cooling capability might be influencing the power management to ensure stable operation.

Additionally, I encourage you to review our  Intel® Arc™ A-Series Graphics Processors Power Terminology for more detailed information.

Regards,

Randy T.

Intel customer Support Technician