Hi, shiyupeng.
请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。
Thank you for posting in our Community and for taking the time to report this issue and for highlighting the impact it’s having on your gaming experience with the A770 graphics card. This is not the level of performance or stability we aim to deliver, and I sincerely apologize for the inconvenience.
To assist with our investigation, could you please provide the following details:
- The exact driver version is currently installed. Additionally, I'd like to delve deeper and verify specifics like the precise driver versions and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.
- Whether the crashes occur consistently in specific game modes or scenarios
- Any error messages or crash logs, if available
- If you've performed any other tests, please provide the details so we can avoid going over the same steps again.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
