The B580 graphics card does not appear to work on ACE COMBAT™7 SKIES UNKNOWN

[R7-9700X-ARC-B580]

My B580 graphics card didn't seem to work on ACE COMBAT™7 SKIES UNKNOWN, and even though I had specified the B580 in my Windows11 display card Settings, the game ended up using the cpu's integrated graphics card.

[DeancR_Intel]

Hi R7-9700X-ARC-B580,

Thank you for posting in the Community!

I would like to clarify more details about the issue so I can assist you effectively.

Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)

Are there any error codes occurring? If yes, please provide a screenshot of the error.

Have you performed other troubleshooting steps?

Please provide an application event viewer log from your system. Below are the steps to generate the logs

• Right Click on the Start Button
• Click on Event Viewer
• Click on the chevron of the Windows Logs
• Right Click on the Application and select Save All Events As
• Save the file and send us a copy (make sure to indicate the timestamp of the crash)

Please provide an System event viewer log from your system. Below are the steps to generate the logs

• Right Click on the Start Button
• Click on Event Viewer
• Click on the chevron of the Windows Logs
• Right Click on the System and select Save All Events As
• Save the file and send us a copy (make sure to indicate the timestamp of the crash)

Best regards,

Dean R.

Intel Customer Support Technician  

[R7-9700X-ARC-B580]

I played this game on steam and there were no errors, the game just didn't use a B580 graphics card, no matter how I set up the game to not use a B580 graphics card.

[DeancR_Intel]

Hi R7-9700X-ARC-B580,

I appreciate your prompt response; I would like to clarify if ReBar is enabled on your BIOS and if your Intel Arc B580 is enabled as well? If not, follow the instructions here: What Is Resizable BAR and How Do I Enable It?

To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
• Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."

• When the scanning is complete, click "Next."
• Click "Save."
• Please send the saved file to us.

Best regards,

Dean R.

Intel Customer Support Technician  

[R7-9700X-ARC-B580]

ReBar is enabled

[DeancR_Intel]

Hi R7-9700X-ARC-B580,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician  

[Earl_Intel]

Hi R7-9700X-ARC-B580,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician