The B580 graphics card does not appear to work on ACE COMBAT™7 SKIES UNKNOWN

[R7-9700X-ARC-B580]

My B580 graphics card didn't seem to work on ACE COMBAT™7 SKIES UNKNOWN, and even though I had specified the B580 in my Windows11 display card Settings, the game ended up using the cpu's integrated graphics card.ReBar is enabled.

[Earl_Intel]

Hi R7-9700X-ARC-B580,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• Can you describe what exact issues you're experiencing on Ace Combat 7 Skies Uknown? is it crashes, error messages, etc.
• May I know if the game was working fine before? if yes, what are the changes on the system before you encounter this issue?
• Have you tried using different driver versions?
• Did you have an existing graphics card before? if yes, did you perform clean installation of the GPU drivers before installing Intel Arc B580?
• What digital gaming platform did you install Ace Combat 7 Skies Uknown?

Best regards,

Earl E.

Intel Customer Support Technician

[R7-9700X-ARC-B580]

The game is working, but the game uses the core graphics card of the amd cpu, not the B580 graphics card, and although I have tried many ways to get the game to use the B580 graphics card, it has not worked

[Earl_Intel]

Hello R7-9700X-ARC-B580,

Thank you for sharing this useful information with us.

I have a few additional questions regarding to the issue.

• Have you tried setting the dedicated graphics card on the BIOS?
• My I know what port you're using on your graphics card? is it a DisplayPort or HDMI?
• Have you check with different apps and games if the system will use the Intel Arc B580?
• You can try re-seating your GPU for testing if there will be improvement on the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[R7-9700X-ARC-B580]

I use HDMI,I didn't set up the bios, but when I played other games that used the B580 graphics card, I reinstalled the graphics card and drivers

[Earl_Intel]

Hi R7-9700X-ARC-B580,

Thanks for your response.

Noted on this, for us to better isolate the cause of the issue, try disabling the integrated graphics of your CPU on the BIOS then set B580 as default.

If issue still persist, try re-seating the graphics card just to be sure.

Best regards,

Earl E.

Intel Customer Support Technician

[R7-9700X-ARC-B580]

Isn't there another way? Sometimes I use integrated graphics

[Earl_Intel]

Hi R7-9700X-ARC-B580,

Thanks for sharing your concerns with me.

The reason why we need to disable the Integrated graphics, it's because we need to isolate if the Dedicated graphics card will work as intended if the Integrated graphics is disabled.

Rest assured that this is just for testing, you can enable the integrated graphics after.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi R7-9700X-ARC-B580,

This is just a soft follow up if you were able to try the troubleshooting I previously posted. In order for me to decide the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi R7-9700X-ARC-B580,

Just a quick update regarding to your inquiry.

I've attempted to reproduce the problem on our end, but it doesn't happen there.

You can try to contact your motherboard manufacturer on how to disable your IGPU on your system and for the game.

I will now close this inquiry. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician