The game:Snowrunner NEED optimize!

[fishinwater]

The game relased in 2021,but only 30fps in game when I play with 1080p.

Game setting all ultra-high,the gpu is a770 16g,the performance in game isn't match the gpu!

[Hugo_Intel]

Hello fishinwater

I really appreciate your patience. We want to let you know that after researching this issue we have made improvements in our latest internal driver and the game can now work at 1440p constantly over 60fps on High and Ultras presets, you can check the following video:

https://www.youtube.com/watch?v=eL26DwWCKIc

As mentioned this is on our latest internal driver and we are still making improvements to it, so please look forward to the next 2-3 driver updates that should contain the fix for this game. Thank you for all the information that you provided through this thread.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello fishinwater

We would like to check if you were able to read the previous post.

Please let us know if you have more questions.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello fishinwater

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello fishinwater

Before we close this thread we would like to confirm if you were able to try our latest driver version 31.0.101.4255 and if this issue persisted with this driver.

In case the issue persisted with the newest driver, we would like to get the following reports from your system:

Intel® System Support Utility, make sure the 3rs party logs checkbox is ticked.

Report for Intel® Graphics Drivers, use only the instructions under Intel Graphics Command Center (Intel GCC).

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Kevin99]

I am having the same Issue on my A750, logs are attached. Firmware Version is 4255.

[Hugo_Intel]

Hello Kevin99

Thank you for posing on the Intel® ARC™ Graphics Communites. At the moment I would advise you to open a new thread to get more personalized troubleshooting since in case the owner of the thread no longer replies the thread will not be monitored.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello fishinwater

Were you able to test the newest driver? Let us know if the performance improved or is still the same as before.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello fishinwater

Since we have not heard from you for some time we will close the thread. Feel free to open a new one if you need further assistance as this thread will no longer be monitored.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[DavidMelega]

https://www.reddit.com/r/IntelArc/comments/1857smd/snowrunner_dxvk_23_gplasync_arc_a770_16g_1440p/

You can try this guide at least to play it until Intel fix it.