The performance of a specific game decreases when running on Intel arc graphics.

[Jyo0218]

When running the game Maplestory developed by Nexon in South Korea, there is significant lag on computers using Intel Arc graphics. Should we just wait for the game developers or Intel to release optimized driver patches? I’ve tried various methods but haven’t found a solution. Why does it work well with NVIDIA and AMD but not with Intel?

Does anyone know how to solve this problem?

Thank you.

[JeanetteC_Intel]

Hello Jyo0218,

Thank you for posting in Intel Communities.

It would be a great help if we could get more information about your system to properly analyze the root cause since the issue happens when playing MapleStory. Please help share the details below:

1) Please share the exact graphics settings you used for the game (MapleStory).

2) Please generate an SSU report to help me further analyze important details on your system. Download the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the log file as you reply

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Jyo0218]

Hello

First, Thank you for answer my question.

I attached the computer scan results.

I'm korean, so my Maplestory setting writes korean. sorry for that. i hope you can read korean.

In fact, I have already solved this problem.

The 14th generation Intel CPUs were judged to degrade performance when MapleStory was assigned to various cores.
So, I went into the BIOS and turned off the Hyper Thread function. So, the performance degradation phenomenon has been mitigated.
However, I deeply regret not being able to bring out the full performance of the CPU by turning it on.

Thank you. 

[RobbieR_Intel]

Hello Jyo0218, 

Thank you for keeping us updated. I'm glad that the issue has been resolved.

Since the issue is now fixed, I will now close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician