The problem of Arc A770 Driver

[Teiketsu]

Arc A770：When turning on the computer, it did Not display the motherboard BIOS interface, and go directly to the Windows login interface. Please fix the graphics card driver.

[Nazrex]

Mine works fine, and displays my initial bios boot up.

Might be a problem with your Motherboard.

Have you updated to the latest BIOS?

[Andres_Intel]

Hello Teiketsu,

Thank you for posting on the Intel communities. I understand how frustrating is for you not to be able to access the BIOS interface, I will be happy to help you.  

Please answer the following questions to understand this issue in a better way and start with the troubleshooting steps:

• When did the issue start? For example, once you installed the graphics card, after a graphics card driver update, etc.
• Does it happen just when the Intel® Arc™ A770 Graphics is installed or does it also happen when the graphics card is removed?
• To know the hardware and software information you have, download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Teiketsu,

We noticed you have also opened another thread with us, so, in this case, will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.  

Thanks for your understanding.   

Best regards,   

Andres P.   

Intel Customer Support Technician