Too much fps Arc770 makes noises

[Voork]

Anyone else has this problem?

When I play Dead Cells with V-Sync off my ARC770/16 makes a whining sounds that change pitch but goes away when I activate V-Sync.

I found this post on the AMD website and it makes sense but first time this happens to me.

'' lofty89, that sounds like coil whine this happens when your video cards produce so much FPS that it causes your chips to vibrate causing your sound. It is normal for video cards to do this. To reduce coil whine turn on your vsync or cap your frames with a frame limiter.''

[MarekBazik]

It is coil whine. From what I read about this issue, it can be associated with some power supplies. Don't have this problem with my A770LE. 

[Voork]

If possible try Dead Cells or Hollow knight with VSync off if You got those games or any small games should do as long as you can tunr it off. Only works if the FPS ramps up to about 800.

[Alberto_R_Intel]

Voork, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

We will do further research on this subject in order to confirm if, in fact, this is an expected behavior of the Intel® Arc™ A770 Graphics (16GB) card. In order for us to be able to do that, we just wanted to confirm a few details about your system:

When did you purchase the Intel® Arc™ A770 Graphics (16GB)?

Is this a new computer?

Did you build it?

Was Intel® Arc™ A770 working fine before without producing the noise?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Voork]

When did you purchase the Intel® Arc™ A770 Graphics (16GB)?

- I bought it yesterday.

Is this a new computer?

-No, just an upgrade from a 1660ti

Did you build it?

-Yes 3 years and I never had any issues

Was Intel® Arc™ A770 working fine before without producing the noise?

-Still works fine except when I play light games such as Dead Cells, Hollow Knight and others with V-sync or frame limiters off. The fps ramps up to 800+ and the whining with it.

If yes, when did the issue start?

-Same day I bought it, yesterday.

Did you make any recent hardware/software changes that might cause this problem?

-I upgraded my cpu the same day from a Ryzen 2700x to a 5700x 

Does the problem happen at home or in the work environment?

-Home 

[Voork]

And this tells me that they are fully aware of the problem.

Sound (Coil Whine) coming from the Intel® Arc™ Graphics card

Sound (Coil Whine) coming from the Intel® Arc™ Graphics card

Documentation

Content TypeMaintenance & Performance

Article ID000093133

Last Reviewed12/13/2022

The sound identified is coil whining, which is a sound that happens when vibration of the coil happens in the inductor. This usually happens when the graphics card is running a workload at a high frame rate. Even if you can hear the noise, this should not damage the card or affect functionality. This can happen on other graphics card products depending on components and design, but there are steps that can be taken to reduce the sound intensity. Some recommendations include:

• Capping the FPS to the refresh rate of the monitor or lower
• Enabling V-Sync
• Double checking the power supply efficacy
• Reduce GPU throttling/overclocking

If there is an extreme case of noise and the recommendations do not help, please contact support for additional assistance.

[Alberto_R_Intel]

Voork, Thank you very much for confirming those details.

We will now do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the information on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Voork, I just received an update on this matter.

While we are still working o this matter, as per the article you share, you confirmed that the issues go away by following the article steps, which is Enabling V-Sync.

Based on that, if you are trying to play without V-Sync enabled, please confirm what are the symptoms or issues in doing so, for us to be able to further assist you.

Regards,

Albert R.

Intel Customer Support Technician

[Voork]

Grettings Mr. R, 

                            While my coil whining is an issue let me emphasize that it is a good issue sort of. The Arc A770 LE output so much FPS that it is like some might say, Ludicrous Speed!!! I literally saw 1200+ FPS in Dead Cells menus with V-Sync disabled. I tested some old games, light ones but most of them seem frame lock at 60 fps. The only other games I have with which I can do as high (1100+), FPS speaking, is Hollow Knight but strangely it does not produce the coil whining anymore and Broforce (1500+) which does no coil whining when I disable V-Sync and the frame limiter. I just hope this much FPS as not damage the card in any way. For the Dead Cells coil whining see the video attached. 

While testing some old games on Steam I came upon one which did the opposite. I had like 20 FPS and lower. The game is Braid, it is on Steam. You might wanna look into this one. See the photo attached.

Have a good day

I just tested Axiom Verge 2000+ FPS no coil whine.

[Alberto_R_Intel]

Greetings Voork, Thank you very much for confirming those details, sharing those results, and the files.

In reference to your question about the FPS damaging the card in any way, it should not cause any harm to the card or the computer.

Still, I will double-check those aspects while we continue with our research on this matter. As soon as I get any updates, I will post all of them on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Voork, I just received an update on this matter.

After reviewing the case, we can confirm, 100%, that the coil whine sound does not represent hardware failure or issue with the GPU and it is expected behavior on devices with inductors in it.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Voork, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.