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Uncharted 4 missing textures and crashed in 10 minutes

Squirrelsticks
Beginner
2,293 Views

Missing clothing textures and can see right through the main character. It also froze right at the end of the first fight scene in the prison. Settings are on the high preset and I'm also running the auto render setting at 3440x1440 resolution.

 

  • 5800x3d
  • a770 16GB Bifrost
  • 32gb 3200mhz ram xmp enabled
  • 2x 980pro and 970pro ssd
  • Intel latest driver 4576

 

 

 

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IsaacQ_Intel
Employee
2,139 Views

Hello @Squirrelsticks

 

We wish to provide you with an update regarding the ongoing situation.

 

We want to assure you that your concern has been thoroughly addressed. We've successfully replicated the issue you reported, and as a result, we've promoted it to our dedicated driver debug team. They will conduct a comprehensive investigation to identify the root cause and work towards a resolution.

 

Thank you for your patience and cooperation as we work to rectify this matter.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician

 

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7 Replies
IsaacQ_Intel
Employee
2,274 Views

Hello @Squirrelsticks

 

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

 

1.      Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

2.      What is the power supply that is being used with this GPU?

3.      Is the resizable BAR enabled?

4.      What troubleshooting have you performed?

5.      Did this issue start after an update?

6.      Please provide us with the game version, and the client (steam, epic, origin, etc.)

7.      Does the issue happen when using a lower preset, and lower resolution?

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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Squirrelsticks
Beginner
2,264 Views
  1. txt file below
  2. EVGA 850 SFF PSU
  3. ReBar (Yes)
  4. I only played for 10 minutes before it crashed and haven't tried it again
  5. I have been on the 4576 update since it dropped and it was the first time trying out Uncharted legacy
  6. Steam client Build ID: 11603225 V1.4 update
  7. I didn't try a lower preset because its unplayable in the current state. I had it set to the high preset and no motion blur at a 3440x1440p resolution.
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IsaacQ_Intel
Employee
2,240 Views

Hello @Squirrelsticks

 

 

Thank you for your reply.

 

Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver: 31.0.101.4577

 

The DDU tool will eliminate all drivers and leftover files from previous driver versions.

 

If the issue persists, consider installing the Driver from the OEM for a better performance.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician

 

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IsaacQ_Intel
Employee
2,190 Views

Hello @Squirrelsticks.


We have not received any response from you, we would like to know if further support is needed.


Please be aware that the troubleshooting provided before was to run the DDU and install the latest driver 31.0.101.4577. We want to know if you were able to do it.


Also, remember you have an Acer GPU, so is very important to check first with the OEM driver just in case it could fix the issue.


Looking forward to hearing from you, in case we do not receive a response, we´ll contact you on.


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IsaacQ_Intel
Employee
2,154 Views

Hello @Squirrelsticks


I trust this message finds you well.


I wanted to follow up regarding the troubleshooting steps we shared earlier. Your feedback and progress are important to us.


Unfortunately, we haven't received any updates from your end since our last communication. As a result, we will be concluding this correspondence. Should you require further assistance or have additional questions, please don't hesitate to initiate a new thread. Rest assured, our team is here and ready to support you.


Thank you for your understanding and cooperation.


Warm regards,


Isaac Q.

Technical Support Specialist

Intel Customer Support


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IsaacQ_Intel
Employee
2,140 Views

Hello @Squirrelsticks

 

We wish to provide you with an update regarding the ongoing situation.

 

We want to assure you that your concern has been thoroughly addressed. We've successfully replicated the issue you reported, and as a result, we've promoted it to our dedicated driver debug team. They will conduct a comprehensive investigation to identify the root cause and work towards a resolution.

 

Thank you for your patience and cooperation as we work to rectify this matter.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician

 

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NormanS_Intel
Moderator
426 Views

Hello Squirrelsticks,


Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch this Uncharted 4* Crashes on Intel® Arc™ A770 article https://www.intel.com/content/www/us/en/support/articles/000096113.html on our website for any possible changes to this situation.


Best regards,

Norman S.

Intel Customer Support Engineer



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