Update is not working and causes to crash Valorant

[Duckiest]

Hi,

It's been more than a week that i cannot open Valorant because of the graphic card updates. It was working perfectly before that. Normally I use Intel Graphics Software to update them. I've talked with Riot and the problem is even though i regularly update my drivers it wasn't updating itself.  So they suggest me to download and install the Intel Iris Xe Graphics manually. After the update i could open the game without any problem. However while I was playing the game ,I am assuming it happened when i got the update, it was frozen and I could not open the game again. Right now I cannot update i tried to download manually it did not work. Will I get this error when I always get the update? How can I update it? 

Graphics: Intel Iris Xe Graphics and Nvidia Geforce RTX 4070 8gb

Processor: 13th Gen Intel(R) Core (TM) i9-13900H

System Brand and Model: Asus ROG Zephyrus G16 GU603VI

[JeanetteC_Intel]

Hello Duckiest,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please confirm if this is the actual system device that you have. ROG Zephyrus G16 (2023) | Gaming Laptops｜ROG - Republic of Gamers｜ROG USA

Please also help share the following details below for proper issue isolation:

1) Were you able to take note of the previous driver version that worked well with your game (Valorant)?

2) Have you tried clean installation of the latest driver using Display Driver Uninstaller (DDU) to Uninstall a Graphics Driver?

3) Can you share the exact screenshot of the error when your game (Valorant) fails to launch?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Duckiest]

Hello,

Thank you for your respond.

The link that you sent is correct, it is the system that I have been using.

1) I did not have the previous driver version however I download Intel Arc & Iris Xe Graphics 101.7029 after installing this version i could open the game.  While playing i get another update but I could not update and it was Intel® Graphics Driver 32.0.101.7076 for 11th-14th Gen Intel® Core™ Processor Graphics .

2) I haven't tried uninstalling the driver with Display Driver Uninstaller (DDU). After I got your reply I downloaded and tried but I could not restart my Windows in safe mode. I got PIN errors and I haven't find any solutions to it yet. Since I do not know to use program I did not want to use it without the Windows safe mode.

3) I do not get any error codes but I can send you the screenshots that shows the errors.

Also my pc gets frozen when I do not have my second monitor.  Maybe this could be related with this issue. The only solution I have is to having second monitor and when it gets frozen to restart my pc.

I attach the screenshots and SSU logs.

Thank you for your help.

[JeanetteC_Intel]

Hello Duckiest,

 Based on your system information, Intel® Graphics Driver 32.0.101.7076 is the most recent driver available for your Intel® Iris® Xe Graphics. However, since this version is causing installation issues and the Intel Arc & Iris Xe Graphics 101.7029 version successfully allows you to launch the game, I recommend continuing to use the working version for now. I just noticed a discrepancy in the SSU log file. While you mentioned that you've successfully installed 101.7029 and launches the game well, but the SSU logs shows driver version 32.0.101.6790 as currently installed, could you please confirm on this?

Since you're encountering PIN errors when attempting to access Safe Mode, I recommend avoiding DDU at this time. This suggests there may be an underlying Windows authentication issue that should be addressed first. You may want to contact Microsoft Support for assistance with resolving the Safe Mode access problem.

Alternative solutions to try:

1. Manual driver rollback: Go to Device Manager > Display Adapters > Right-click Intel Graphics > Properties > Driver tab > Roll Back Driver
2. Proceed with Clean Installation of Intel® Graphics Drivers in Windows* of the latest Intel® Graphics Driver 32.0.101.7076.

Regarding the freezing issue when using a single monitor: This indicates a display configuration problem that may be connected to your graphics driver issues. Since connecting a second monitor prevents the freezing, it suggests your system is having difficulty with display management. Please monitor whether this issue persists after you successfully install Intel® Graphics Driver 32.0.101.7076.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Duckiest]

Hello,

Normally before the new update I could launch the game with Intel Arc & Iris Xe Graphics 101.7029 however after I got the new update Intel® Graphics Driver 32.0.0101.7076  notification I could not launch the game even though I did not installed. Yes, I mentioned that I've successfully installed 101.7029 and launches the game well however when I got the notification for 32.0.101.7076 I tried to install with clean installation. I could not update as a result I have 32.0.101.6790 driver version.

1) I tried to go to device manager but it did not change anything for me.

2) It does not change whether I do clean installation or not, it won't update itself.

I only have freezing issues while playing Valorant and especially Marvel Rivals rather than that I do not have freezing issues normally.

I would also like to point out that after a while after the new update is released, even if I try to update during that time, it fails, and when I try the update again, it succeeds. Today I could update my drivers however I could not launch the Valorant until today when I update them.

Thank you for your help.

[JeanetteC_Intel]

Hello Duckiest,

Thank you for the update. I'll review this internally and get back to you with more information as soon as it's available.

Best regards

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Duckiest,

Please proceed with a clean installation using the step-by-step procedure below:

Uninstall and Install the Graphics Driver

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
2. Go to the Intel Graphics entry in the Device Manager.
3. Right-click on it and click Uninstall device.
4. In the device removal dialog box, check Delete the driver software for this device and click OK.
5. Restart the computer after the uninstallation is complete.
6. Open the Device Manager.
7. Expand the Display adapters section again.
8. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
9. Reboot the computer when prompted.

To Install the driver, you could follow the steps:

1. Download the latest version 32.0.101.7076.
2. Extract the .exe file into a specific folder (to extract the .inf file).
3. Go to the Device Manager, then right-click on the Display Adapter, select the available graphics adapter (UHD, Arc, Iris Xe graphics), and click Properties.
4. Click on the Driver tab and select Update Driver.
5. Click Browse my computer for driver software.
6. Click Let me pick from a list of device drivers on my computer.
7. Click Have Disk.
8. Click Browse. Select the location where the .inf files were saved, name iigd_dch.inf for UHD and iigd_dch_d.inf for Iris XE
9. Click Next. Select the driver populated.
10. Click Next to install the driver. (Normally it will take 3-8 minutes depending on the systems speed)
11. Reboot the computer when prompted.

If the issue still persists, kindly share the error code when installing the driver.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician