Using Speed Sync causes application programs or Windows to hang.

[miyuri]

Arc B570

Driver Version: 32.0.101.7029

Microsoft Windows [Version 10.0.26100.4946]

When using Speed ​​Sync in a program that uses D3D11, the program always hangs.

In the worst case scenario, it will cause a Windows BSOD.

igdkmdnd64.sys (I think) causes the following bugcheck:

PAGE_FAULT_IN_NONPAGED_AREA

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

[JeanetteC_Intel]

Hello miyuri,

Thank you for posting in Intel Communities.

I understand you're experiencing program crashes when using Speed Sync with D3D11 applications, and this is sometimes causing Windows blue screens with these error codes:

• PAGE_FAULT_IN_NONPAGED_AREA
• SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

The crashes seem to be related to the Intel graphics driver (igdkmdnd64.sys).

To help investigate this issue, please provide:

1. Which specific applications are causing the problem
2. An Intel SSU report
3. Any crash dump files, if available

I look forward to your response so I can investigate this internally.

Best regards,

JeanetteC.

Intel Customer Support Technician

[miyuri]

It is desirable to either implement Speed Sync without issues or disable Speed Sync.

Programs confirmed to have experienced `crashes`, `drawing stoppage and unresponsiveness`, or `detected errors and terminated` when Speed Sync is enabled (D3D11 or D3D9, fullscreen, disable vsync).

The Division 2

https://store.ubisoft.com/us/tom-clancys-the-division-2/5b06a3984e0165fa45ffdcc5.html

Watch Dogs 2

https://store.ubisoft.com/us/watch-dogs-2/574d3a8aca1a64fb3b8b4567.html

Devil May Cry 5

https://store.steampowered.com/app/601150/Devil_May_Cry_5/

(Edit Steam\steamapps\common\Devil May Cry 5\dmc5config.ini to enable D3D11)

Gamedec - Definitive Edition

https://store.steampowered.com/app/917720/Gamedec__Definitive_Edition/

LEFT ALIVE

https://store.steampowered.com/app/714370/LEFT_ALIVE/

Resident Evil 6

https://store.steampowered.com/app/221040/Resident_Evil_6/

Sniper Elite 4

https://store.steampowered.com/app/312660/Sniper_Elite_4/

SWORD ART ONLINE Alicization Lycoris

https://store.steampowered.com/app/1009290/SWORD_ART_ONLINE_Alicization_Lycoris/

Trails in the Sky 1st Chapter (DEMO)

https://store.steampowered.com/app/3375780/Trails_in_the_Sky_1st_Chapter/

Vampire Survivors

https://store.steampowered.com/app/1794680/Vampire_Survivors/

The Witcher 3: Wild Hunt
https://store.epicgames.com/en-US/p/the-witcher-3-wild-hun

The cause of the BSOD

The Division 2

LEFT ALIVE

Valkyria Chronicles 4 Complete Edition

https://store.steampowered.com/app/790820/Valkyria_Chronicles_4_Complete_Edition/

(Disable Steam input)

A program that seems to have no problems

Fallout: New Vegas

https://store.epicgames.com/en-US/p/fallout-new-vegas

FINAL FANTASY X/X-2 HD Remaster

https://store.steampowered.com/app/359870/FINAL_FANTASY_XX2_HD_Remaster/

Others

The following error was detected in LEFT ALIVE and Sniper Elite 4.

The meanings of the error codes are as follows:

0x887A0005 DXGI_ERROR_DEVICE_REMOVED

0x887A0007 DXGI_ERROR_DEVICE_RESET

I need to send the Intel SSU output and several small memory dumps, so please send me a reply email.

[JeanetteC_Intel]

Hello miyuri,

As requested, I'm sending you a private email with instructions for submitting the SSU log file and dump file. Please check your inbox, and don't forget to look in your spam or junk folders in case the email was filtered there.

Best regards,

JeanetteC.

Intel Customer Support Technician