Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1668 Discussions

VR not working

bob19
Beginner
3,634 Views

VR is not working when i have Clever Access Memory enabled most VR games crash. Without re-bar games also crash I, but from a different reason. I  have a WMR Samsung HMD odyssey +  headset.

Labels (1)
0 Kudos
7 Replies
Carlos_L_Intel
Employee
3,603 Views

Hi @bob19


Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. 


 In order to assist you, can you please help us with the following information: 


  • Download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.
  • If the crash gives you an error message, can you please share it with us?


Best regards, 


Carlos L.  

Intel Customer Support Technician



0 Kudos
bob19
Beginner
3,535 Views

Hi i have the ssu file. the crash doesn't give me an error message but i have logs i hope this can be helpful.

0 Kudos
Carlos_L_Intel
Employee
3,550 Views

Hi @bob19,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

Carlos L.  

Intel Customer Support Technician



0 Kudos
Carlos_L_Intel
Employee
3,524 Views

Hello @bob19


 Thank you for the information provided.  I will proceed to check the issue internally and post back soon with more details. 


Best regards,  


Carlos L.  

Intel Customer Support Technician


0 Kudos
Carlos_L_Intel
Employee
3,496 Views

Hi @bob19


I appreciate your time. After checking this case, in regard to your inquiry about support for WMR Samsung HMD odyssey there is not much information we can disclose at the moment, but please know Intel Arc graphics support for VR headsets continues to evolve as we ramp our products and add updates to our software stack.


Best regards, 


Carlos L.  

Intel Customer Support Technician


0 Kudos
Carlos_L_Intel
Employee
3,462 Views

Hi @bob19


Were you able to check the previous post? Let us know if you still need assistance.  


Best regards,  


Carlos L.  

Intel Customer Support Technician


0 Kudos
Carlos_L_Intel
Employee
3,419 Views

Hi @bob19,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored. 


Best regards,  


Carlos L. 

Intel Customer Support Technician


0 Kudos
Reply