Variable Refresh Rate problems with some games

[Mister_Snurb]

As the subject says, I got issues with VRR in some games.  With "Issues" I mean a black screen, as if the monitor disconnected for 2-5 seconds.

Hardware:

- Sparkle Intel Arc A750 Orc OC Edition (Driver 31.0.101.5590)

connected via Display Port to a 

-  Lenovo G24qe-20, 1440p@99,90hz (monitor supporting AMD Freesync)

("99,90 hz" according to Win11 settings, a bit of a strange way of saying 100hz, I guess)

Examples of games where VRR does not work (black screen for a few seconds every 10 seconds or so):

- Deep Rock Galactic (DX12)

- Hitman World of Assassination

- Counter-Strike 2

(With these games disabling VRR resolves the issue.)

Games where VRR works without problems:

- Redout 2

- Baldurs Gate 3 (Vulkan)

- Ready or Not (DX12)

- Rocket League

(I'm not sure what the games that work or don't work have in common, I'll add a few observations if I notice anything.)

[ACarmona_Intel]

Hello Mister_Snurb,

Thank you for posting in our communities.

Please try the troubleshooting steps outlined in this article for a possible solution to the issue:

• Screen Turns Black a Few Minutes After Playing Game with Intel® ArcTM Graphics

Please let me know the result of the troubleshooting steps that you are about to take, and if the issue still persists, please generate an SSU report since I will be raising the case with our engineers for a thorough investigation.

To generate the SSU report, you may refer to this article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Mister_Snurb, 

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards, 

Carmona A. 

Intel Customer Support Technician

[ACarmona_Intel]

Hello Mister_Snurb, 

Again, we are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards, 

Carmona A. 

Intel Customer Support Technician

[ACarmona_Intel]

Hello Mister_Snurb,

We have not heard back from you, so we will close this enquiry now.

By the way, if you need further assistance, please submit a new question and share our thread with other moderators so they may quickly provide you with a recommendation since our current thread will no longer be monitored. 

Thank you so much for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician