When a computer with a B580 graphics card is turned on after being in sleep mode, the screen display

[你真的无敌了]

Every time the computer wakes up from hibernation or sleep, the screen gets damaged. However, it will disappear immediately if I restart it right away.

[Mike_Intel]

Hello 你真的无敌了,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. What was the last change in the system before the issue started?
3. What are the troubleshooting steps that you tried so far?
4. Did you try to update the BIOS and Graphics driver?
5. Please help generate the SSU logs of your system for me to review the hardware and installed drivers. Kindly refer to the link below for the steps on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[你真的无敌了]

I found the problem. It was just because the VRAM was changed from 19Gbps to 20Gbps. The issue disappeared after I restored it to the default setting. Thank you. I don't need help anymore.

[Mike_Intel]

Hello 你真的无敌了,

Thank you for the update.

Since the issue is now fixed, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician