When using an Arc graphics card to play Delta Force, the thermal imaging sight fails to display pro

[zhi997]

系统： Windows 11 Pro 64 位，版本 22631.5335 （23H2）
处理器： 英特尔酷睿 i5-12600KF

显卡：Intel Arc A770 （Acer）

主板： MS-Terminator B760M （Maxsun）

硬盘：KIOXIA EXCERIA PLUS G3 SSD

记忆：SK 海力士 DDR4-4000 （2000 MHz），16GB × 2

游戏中的热成像瞄准器无法显示场景细节。

左边是 A770，右边是 NVIDIA 4060 Ti。

[Mike_Intel]

Hello zhi997,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Was it working fine before?
2. What was the last change made before the issue started?
3. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[erep]

hello, i have same issue here where i tried using my gpu which intel arc b580 i cant see the environment thru the thermal scope, but when i switch the graphic setting using my IGPU from amd ryzen 5 7600x the problem solved. what can i do? i tried to reinstall older driver but nothing works

using igpu from my processor (AMD)

using intel arc b580

[zhi997]

你好 Michael L.

当我开始使用这个显卡玩这个游戏时，这个问题一直存在。

我尝试更换驱动程序，但没有 work.

我咨询过中国的游戏社区，他们告诉我，当他们使用 Intel GPU 时，也会出现同样的情况

[Mike_Intel]

Hello zhi997,

Thank you for the update.

For me to further check this issue, please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

@erep

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[zhi997]

Hello Michael,

Thank you for your continued support.

Please let me know if you need anything else.

Thanks again.

[erep]

where can i send this SSU logs file for you? i just put here on the reply?

[erep]

okay i just put here, thank you

[Mike_Intel]

Hello zhi997,

Thank you for the update.

Upon checking your SSU, you are using graphics driver version 32.0.101.6874.

The latest that we have is version 32.0.101.6881.

Please try to install the latest driver using DDU method.

Kindly refer to the links below on where to download the latest driver and steps for DDU method.

Intel® Arc™ & Iris® Xe Graphics - Windows*

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zhi997]

Hello Michael,

我已更新到 6881，但问题仍未解决。

[Mike_Intel]

Hello zhi997,

Thank you for the update.

Let me gather the following details for documentation.

1. What is your game launcher? Are you using Steam, Epic Games?
2. Aside from the Thermal imaging site, are you having other issued on this game?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zhi997]

Hello Michael,

I use Tencent's WeGame in China to launch this game, but this problem also occurs when using Steam.

I haven't found any other issues except for the thermal imaging.

Appreciate your time and support.

Zhi

[Mike_Intel]

Hello zhi997,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello zhi997,

I hope this message finds you well.

I just want to update you that I am now trying to perform simulation for this issue.

And to do that, I am requesting a screenshot of the Graphics settings in English for me to follow.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zhi997]

Hello Michael,

I am very sorry.

I haven't found the language option in the game due to the issue with my game version.

I can only provide you with a screenshot of the Chinese settings. I hope it can help you.But I have tried changing the in-game settings before, and this issue still cannot be resolved.

[Mike_Intel]

Hello zhi997,

Thank you for the update.

I am really sorry; I am going to use the screenshot of the settings for me to simulate the game in our lab.

I hope you can still provide the game settings in English for me to simulate this issue accurately.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zhi997]

Hello Michael,

I hope these can help you.

[Mike_Intel]

Hello zhi997,

Thank you for the screenshots.

Let me continue to check this issue and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello zhi997,

I hope this message finds you well.

 Based on my latest simulation investigation indicates that graphics driver version 32.0.101.6913 WHQL Certified (Latest) appears to have resolved the issue. We recommend performing a clean installation using DDU and then installing graphics driver version 32.0.101.6913 WHQL Certified (Latest). Once done, please update this thread if the latest driver was able to fix the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello zhi997,

I hope you are having a good day.

I am just checking if you tried my last recommendations.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zhi997]

Hello Michael,

I have installed 6913 and the issue has been resolved.

Thank you very much.