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[arc b580] Crash during streetfighter 6 play

DoosanBears
Beginner
402 Views

For the past year, I've been running Street Fighter 6 with the i5 13500 on rtx 4060ti (play it through steam) and I haven't experienced any issues in the meantime. However, after recently replacing gpu with arc b580, not only does the fps fluctuate more clearly than before, but crashes frequently with messages such as: (Driver and Windows 11 are both up to date based on writing). Is there a solution? Or I hope future updates will fix the problem.

 

 

fatal d3d error (25, dxgi_error_device_hung, 0x887a0006)

 

 

 

CPU : intel i5 13500

MB : ASUS B760 TUF PLUS WIFI

GPU : ARC b580

RAM : DDR5 32GB

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8 Replies
DeancR_Intel
Moderator
313 Views

Hi DoosanBears,


Thank you for posting in the Community!


I would like to know more details with regards to your issue.



To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

 

You can find the download link here:

  1. Download and launch SSU.exe.
  2. Check the box for "Everything."
  • When the scanning is complete, click "Next."
  • Click "Save."
  • Please send the saved file to us.


Best regards,

 

Dean R.

Intel Customer Support Technician


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DoosanBears
Beginner
264 Views

The initial installation of arc b580 was done after removing the existing geforce driver using ddu. Immediately after updating the arc driver, the problems I wrote before occurred. And the ssu report is as follows.

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DeancR_Intel
Moderator
202 Views

Hi DoosanBears,


I've noticed that you're on the latest driver version for your Intel Graphics Card. I suggest trying the following steps here and let me know if the issue still persists:

How to Resolve Error Message: "DXGI_ERROR_DEVICE_HUNG"


Best regards,

 

Dean R.

Intel Customer Support Technician


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Samk1234
Beginner
159 Views
Hi, have you found a solution to this problem? I am running into the same problem with my new b580
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DeancR_Intel
Moderator
139 Views

Hi DoosanBears,

 

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.



Hi Samk1234,

 

I appreciate your response for sharing your concern however, I suggest creating a new thread to avoid further confusions.

 

Best regards,

 

Dean R.

Intel Customer Support Technician

 

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MrSmash23
Beginner
63 Views

Hi,

my friend, who just got his B580 has same issue. Yesterday we installed his B580. Had 1 crash yesterday after approx 15 minutes of Kingdom Come Deliverance 1. Second crash today. He is running Ryzen 3600 + b450 + 32gb DDR4 RAM, lastest Win 10. 

Other than general "update all drivers" solution recommended everywhere, I ran into reddit post advicing add 2 new registry entries. I am waiting for friend's own evaluation, if this helped or not. This post is not specifically related to B580, but there are replies confirming, this helped them. 

Beware - follow this tutorial at own risk as playing with WIN registry can harm your system.

Please see link and screenshot for possible solution:

https://www.reddit.com/r/ARK/comments/17plsn4/possible_fix_for_dxgi_error_device_removed_with/ 

 

possible-fix-for-dxgi-error-device-removed-with-reason-dxgi-v0-s31og0nwjuyb1.png

 

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DeancR_Intel
Moderator
27 Views

Hello MrSmash23,

 

Thank you for sharing your concern. To avoid any confusion, I recommend creating a new thread for this issue.

 

Best regards,

 

Dean R.

Intel Customer Support Technician

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DeancR_Intel
Moderator
6 Views

Hi DoosanBears,

 

Since I have not heard back from you, I will be closing this thread and will no longer be monitored.

 

Best regards,

 

Dean R.

Intel Customer Support Technician


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