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For the past year, I've been running Street Fighter 6 with the i5 13500 on rtx 4060ti (play it through steam) and I haven't experienced any issues in the meantime. However, after recently replacing gpu with arc b580, not only does the fps fluctuate more clearly than before, but crashes frequently with messages such as: (Driver and Windows 11 are both up to date based on writing). Is there a solution? Or I hope future updates will fix the problem.
fatal d3d error (25, dxgi_error_device_hung, 0x887a0006)
CPU : intel i5 13500
MB : ASUS B760 TUF PLUS WIFI
GPU : ARC b580
RAM : DDR5 32GB
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Hi DoosanBears,
Thank you for posting in the Community!
I would like to know more details with regards to your issue.
- What is the exact driver currently installed on your system? Download the latest driver (32.0.101.6557/32.0.101.6262) here: Intel® Arc™ & Iris® Xe Graphics - Windows*
- Have you tried DDU or clean installation of the driver? Follow the instructions here: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.
You can find the download link here:
- Intel® System Support Utility for Windows*
- Here's a quick guide on using the Intel SSU:
- Download and launch SSU.exe.
- Check the box for "Everything."
- When the scanning is complete, click "Next."
- Click "Save."
- Please send the saved file to us.
Best regards,
Dean R.
Intel Customer Support Technician
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The initial installation of arc b580 was done after removing the existing geforce driver using ddu. Immediately after updating the arc driver, the problems I wrote before occurred. And the ssu report is as follows.
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Hi DoosanBears,
I've noticed that you're on the latest driver version for your Intel Graphics Card. I suggest trying the following steps here and let me know if the issue still persists:
How to Resolve Error Message: "DXGI_ERROR_DEVICE_HUNG"
Best regards,
Dean R.
Intel Customer Support Technician
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Hi DoosanBears,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Hi Samk1234,
I appreciate your response for sharing your concern however, I suggest creating a new thread to avoid further confusions.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi,
my friend, who just got his B580 has same issue. Yesterday we installed his B580. Had 1 crash yesterday after approx 15 minutes of Kingdom Come Deliverance 1. Second crash today. He is running Ryzen 3600 + b450 + 32gb DDR4 RAM, lastest Win 10.
Other than general "update all drivers" solution recommended everywhere, I ran into reddit post advicing add 2 new registry entries. I am waiting for friend's own evaluation, if this helped or not. This post is not specifically related to B580, but there are replies confirming, this helped them.
Beware - follow this tutorial at own risk as playing with WIN registry can harm your system.
Please see link and screenshot for possible solution:
https://www.reddit.com/r/ARK/comments/17plsn4/possible_fix_for_dxgi_error_device_removed_with/
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Hello MrSmash23,
Thank you for sharing your concern. To avoid any confusion, I recommend creating a new thread for this issue.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi DoosanBears,
Since I have not heard back from you, I will be closing this thread and will no longer be monitored.
Best regards,
Dean R.
Intel Customer Support Technician

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