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3378 Discussions

cant use full resulution

Lucas9
Beginner
‎02-17-2023 03:05 AM
957 Views

i have a ultrawide lg screen(2560x1080) but i cant use it, the highest it will let me use is(1920x1080). it was working yesterday, i have tries almost everything.

please help me.

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Hugo_Intel
Employee
‎02-20-2023 09:56 AM
915 Views

Hello Lucas9


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing resolution issues with your system. Please let us know the following information:


  1. What troubleshooting steps have you performed so far?
  2. What is the monitor model?
  3. Was there any update or change before the issue started to happen?
  4. What type of connection are you using(HDMI, DP)?
  5. Are you using any type of video adapters or dongles?
  6. Create a log file with the Intel® System Support Utility and attach it. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
‎02-23-2023 04:53 PM
895 Views

Hello Lucas9

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Jean_Intel
Employee
‎03-01-2023 11:30 AM
863 Views

Hello Lucas9,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

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