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cant use full resulution

Lucas9
Beginner
394 Views

i have a ultrawide lg screen(2560x1080) but i cant use it, the highest it will let me use is(1920x1080). it was working yesterday, i have tries almost everything.

please help me.

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3 Replies
Hugo_Intel
Moderator
352 Views

Hello Lucas9


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing resolution issues with your system. Please let us know the following information:


  1. What troubleshooting steps have you performed so far?
  2. What is the monitor model?
  3. Was there any update or change before the issue started to happen?
  4. What type of connection are you using(HDMI, DP)?
  5. Are you using any type of video adapters or dongles?
  6. Create a log file with the Intel® System Support Utility and attach it. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
332 Views

Hello Lucas9

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Jean_Intel
Moderator
300 Views

Hello Lucas9,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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