Intel® ARC™ Graphics
Latest news and activity surrounding Intel® ARC™ Graphics. Get answers to your questions or issues when gaming on the world’s best discrete video cards!
212 Discussions

emergency!some bug about a730m graphic card?

chrysalis
Beginner
662 Views

I was one of the first users of this new graphics card a730m,There are some bugs when I play <Final Fantasy VII Remake >,maybe it looks like  a driver error, i hope have a new drivers can be solve the problem as soon as possible 微信图片_20220611181730.jpg微信图片_20220611181744.jpg

屏幕截图 2022-06-11 183046.jpg

0 Kudos
5 Replies
AlHill
Super User
654 Views

Do not count on an "emergency" driver update, especially for a game.  Best to entertain yourself some othe way in the interim.

 

Also, your driver is old.   Latest driver can be found here:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-graphics-windows-dch-driver.html

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Carlos_L_Intel
Moderator
573 Views

Hello @chrysalis


Thank you for posting on the Intel® Arc Communities. We would like to know a couple of things: 


  • When did the issue start?
  • To get more information from your system please install, run and attach the logs for the following tool: Intel® System Support Utility for Windows. (Please select de 'Everything' checkbox when you run the tool so we have all the information we need) 
  • What version of the game is currently installed? 
  • Have you tested different drivers or versions of the game? 
  • Do you get this error message when launching the game or if it crashes after playing for a while?


Regards,

Carlos L.

Intel Customer Support Technician.



Carlos_L_Intel
Moderator
562 Views

Hello @chrysalis,


You can find the Intel® System Support Utility for Windows at the following link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html


Regards,

Carlos L.

Intel Customer Support Technician.


Carlos_L_Intel
Moderator
497 Views

Hello @chrysalis


Were you able to check the previous post?  Let us know if you still need assistance.  


Best regards,  

Carlos L.  

Intel Customer Support Technician


Carlos_L_Intel
Moderator
478 Views

Hello @chrysalis


We have not heard back from you, so we will close this thread. If you need additional information, please submit a new question as this thread will no longer be monitored 


Best regards, 

Carlos L.

Intel Customer Support Technician. 


Reply