error massage when strem intel encoder quicksync in facebook with obs

anjon · ‎08-14-2023

i use arc 750

cpu 5600g

mobo - b450

Jean_Intel · ‎08-15-2023

Hello anjon,

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

Before we proceed with further troubleshooting, please provide us with the following:

When did the issue start?
Is the Intel® Arc™ A750 the first graphics adapter installed in your system?
What troubleshooting steps have you tried?
Do you only experience this error message when using OBS on Facebook? Does it occur if you try Youtube or Twitch?
We would like to gather more information about your system. Please create a system report using the Intel® System Support Utility (Intel SSU). This would help us check if the system is up to date.
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

We also would like to let you know that the error message does not implicate that there is a problem with the graphics card, and we noticed that there are people reporting the same problem on the OBS forums, you can take a look at their recommendations:

Best regards,

Jean O.

Intel Customer Support Technician

anjon · ‎08-29-2023

i face this problem agin and agin

Jean_Intel · ‎08-18-2023

Hello anjon,

We wanted to jump in the thread to know if you have been able to gather the information we requested in our previous posts.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎08-22-2023

Hello anjon,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.